UPMC
Telephone Operator
Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalismmaking a meaningful difference every day. Responsibilities: Train and mentor new telephone operators as needed. Perform system data entry tasks upon request to support operational needs. Manage calls for multiple answering service clients, following customized protocols for each. Respond promptly to emergency codes or STAT page requests with accuracy and urgency. Initiate voice paging communications when required by hospital staff or procedures. Provide accurate on-call physician information to authorized individuals. Use standardized, required phrasing consistently when answering and handling calls. Offer dialing assistance and instructions to patients upon request. Handle multiple incoming lines simultaneously while maintaining excellent customer service. Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages Shifts: This position will work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs. Qualifications: High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Hospital setting experience preferred (knowledge of terminology) Licensure, Certifications, and Clearances: Act 31 with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran
Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalismmaking a meaningful difference every day. Responsibilities: Train and mentor new telephone operators as needed. Perform system data entry tasks upon request to support operational needs. Manage calls for multiple answering service clients, following customized protocols for each. Respond promptly to emergency codes or STAT page requests with accuracy and urgency. Initiate voice paging communications when required by hospital staff or procedures. Provide accurate on-call physician information to authorized individuals. Use standardized, required phrasing consistently when answering and handling calls. Offer dialing assistance and instructions to patients upon request. Handle multiple incoming lines simultaneously while maintaining excellent customer service. Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages Shifts: This position will work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs. Qualifications: High school graduate or equivalent. 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Hospital setting experience preferred (knowledge of terminology) Licensure, Certifications, and Clearances: Act 31 with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran