UPMC
**Purpose:**
_Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day._
**Responsibilities:**
+ Train and mentor new telephone operators as needed.
+ Perform system data entry tasks upon request to support operational needs.
+ Manage calls for multiple answering service clients, following customized protocols for each.
+ Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
+ Initiate voice paging communications when required by hospital staff or procedures.
+ Provide accurate on-call physician information to authorized individuals.
+ Use standardized, required phrasing consistently when answering and handling calls.
+ Offer dialing assistance and instructions to patients upon request.
+ Handle multiple incoming lines simultaneously while maintaining excellent customer service.
+ Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages
Shifts: This position with work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
+ Hospital setting experience preferred (knowledge of terminology)
**Licensure, Certifications, and Clearances:**
+ Act 31 with renewal
+ Act 33 with renewal
+ Act 34 with renewal
+ Act 73 FBI Clearance with renewal
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
_Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism-making a meaningful difference every day._
**Responsibilities:**
+ Train and mentor new telephone operators as needed.
+ Perform system data entry tasks upon request to support operational needs.
+ Manage calls for multiple answering service clients, following customized protocols for each.
+ Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
+ Initiate voice paging communications when required by hospital staff or procedures.
+ Provide accurate on-call physician information to authorized individuals.
+ Use standardized, required phrasing consistently when answering and handling calls.
+ Offer dialing assistance and instructions to patients upon request.
+ Handle multiple incoming lines simultaneously while maintaining excellent customer service.
+ Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages
Shifts: This position with work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
+ Hospital setting experience preferred (knowledge of terminology)
**Licensure, Certifications, and Clearances:**
+ Act 31 with renewal
+ Act 33 with renewal
+ Act 34 with renewal
+ Act 73 FBI Clearance with renewal
**UPMC is an Equal Opportunity Employer/Disability/Veteran**