Accolade
Outbound Engagement Specialist I- Outreach Specialist
About Transcarent:
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences
Cancer Care, Surgery Care, Weight
and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. Role Overview:
As an Outbound Engagement Specialist I- Outreach Specialist, you will play a key role in connecting with members to encourage their participation in targeted health programs and services. You'll serve as a trusted guide, helping members understand the benefits available to them and ensuring they receive the right care at the right time. In this role, your ability to deliver an exceptional, compassionate member experience is essential. You'll Do:
Make outbound calls to engage and motivate members to take action on their health and use our services. Clearly explain the benefits and value of our programs, answering questions and addressing concerns with empathy and professionalism. Gather key information from members and direct them to the appropriate care team resources when needed. Build rapport and trust with every member interaction, providing concierge-level service. Proactively manage your daily tasks and call list to support outreach and follow-up efforts. Consistently meet individual and team goals related to outreach effectiveness, service quality, and member satisfaction. What We're Looking For:
High school diploma or equivalent required. 1+ year of customer service, administrative, or similar experience (call center or healthcare experience a plus). Outstanding verbal and written communication skills, with the ability to connect with people from all backgrounds. A positive, results-driven mindsetcomfortable in a fast-paced, goal-oriented environment. Strong personal accountability and commitment to providing high-quality service. Adaptability to changing priorities and willingness to learn new tools or processes. Self-motivated with the ability to manage workload independently. Collaborative team player who thrives in a supportive, mission-driven environment. Benefits:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Paid Time Off Generous Holiday Schedule + 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Our People Are The Heart Of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better? Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way. Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back. Embrace Reality
We bring the data, tell the truth, and trust each other. Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. To review our policy around data use, visit our
Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
About Transcarent:
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences
Cancer Care, Surgery Care, Weight
and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. Role Overview:
As an Outbound Engagement Specialist I- Outreach Specialist, you will play a key role in connecting with members to encourage their participation in targeted health programs and services. You'll serve as a trusted guide, helping members understand the benefits available to them and ensuring they receive the right care at the right time. In this role, your ability to deliver an exceptional, compassionate member experience is essential. You'll Do:
Make outbound calls to engage and motivate members to take action on their health and use our services. Clearly explain the benefits and value of our programs, answering questions and addressing concerns with empathy and professionalism. Gather key information from members and direct them to the appropriate care team resources when needed. Build rapport and trust with every member interaction, providing concierge-level service. Proactively manage your daily tasks and call list to support outreach and follow-up efforts. Consistently meet individual and team goals related to outreach effectiveness, service quality, and member satisfaction. What We're Looking For:
High school diploma or equivalent required. 1+ year of customer service, administrative, or similar experience (call center or healthcare experience a plus). Outstanding verbal and written communication skills, with the ability to connect with people from all backgrounds. A positive, results-driven mindsetcomfortable in a fast-paced, goal-oriented environment. Strong personal accountability and commitment to providing high-quality service. Adaptability to changing priorities and willingness to learn new tools or processes. Self-motivated with the ability to manage workload independently. Collaborative team player who thrives in a supportive, mission-driven environment. Benefits:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Paid Time Off Generous Holiday Schedule + 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Our People Are The Heart Of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better? Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way. Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back. Embrace Reality
We bring the data, tell the truth, and trust each other. Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. To review our policy around data use, visit our
Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.