Accolade
Care Support Associate (CSA)
About Transcarent: Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences
Cancer Care, Surgery Care, Weight
and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. Role Overview: As a Care Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their clients' barriers. This role is the sole administrative support of an Accolade team. A Day in the Life Ensure the smooth flow of outbound notes and other correspondence as needed. Identify providers based on client needs and preferences Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients. Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence. Maintain a record of provider engagement experiences to continuously improve our search processes and results Use a combination of IT tools, direct contacts and personal influence to find provider options for clients Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires Assure Note cards and other correspondences are mailed timely. Do web based non-clinical research as needed. Special administrative projects as requested Comply with Company and HIPAA guidelines Other administrative tasks as assigned by your team's steward. Health Assistant peer education and relationships: Health Assistant and CSA collaborate to identify gaps in knowledge and process Support Health Assistants and peer CSAs when struggling to use a tool or find a provider Health Assistants and your peers trust you What We Are Looking For Required: High School Diploma/GED 1+ years employment experience in the customer service industry, the service industry, administration, or reception 1+ years hands on experience with web-based applications Preferred: Demonstrated ability to utilize multiple systems while navigating variable content and process Process orientation and concise documentation Excellent verbal and written communication Shows a sense of urgency, self-motivated Time management and prioritization Able to work quickly and maintain flexibility/adaptability Critical thinking and problem-solving ability Demonstrated attention to detail Ability to learn new systems and concepts quickly and retain information Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc) A team player capable of working effectively with individuals across teams Commitment to quality No healthcare background required Salary: $18/hr Benefits: Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Open Time Off Generous Holiday Schedule + 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Our People Are the Heart of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed: For everything we do, we ask ourselves: Is this going to make our member's life measurably better? Be Fearless: We think differently. We do what's never been done. We are reinventing healthcare every step of the way. Stronger Together: We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care: We care deeply about the human beings we work with and serve. We have each other's back. Embrace Reality: We bring the data, tell the truth, and trust each other. Relentless Execution: We operate with a bias for action. Take initiative, move fast & have fun. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general. To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
About Transcarent: Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences
Cancer Care, Surgery Care, Weight
and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. Role Overview: As a Care Support Associate (CSA) you will work to provide your colleagues accurate and timely solutions to their clients' barriers. This role is the sole administrative support of an Accolade team. A Day in the Life Ensure the smooth flow of outbound notes and other correspondence as needed. Identify providers based on client needs and preferences Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients. Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence. Maintain a record of provider engagement experiences to continuously improve our search processes and results Use a combination of IT tools, direct contacts and personal influence to find provider options for clients Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires Assure Note cards and other correspondences are mailed timely. Do web based non-clinical research as needed. Special administrative projects as requested Comply with Company and HIPAA guidelines Other administrative tasks as assigned by your team's steward. Health Assistant peer education and relationships: Health Assistant and CSA collaborate to identify gaps in knowledge and process Support Health Assistants and peer CSAs when struggling to use a tool or find a provider Health Assistants and your peers trust you What We Are Looking For Required: High School Diploma/GED 1+ years employment experience in the customer service industry, the service industry, administration, or reception 1+ years hands on experience with web-based applications Preferred: Demonstrated ability to utilize multiple systems while navigating variable content and process Process orientation and concise documentation Excellent verbal and written communication Shows a sense of urgency, self-motivated Time management and prioritization Able to work quickly and maintain flexibility/adaptability Critical thinking and problem-solving ability Demonstrated attention to detail Ability to learn new systems and concepts quickly and retain information Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc) A team player capable of working effectively with individuals across teams Commitment to quality No healthcare background required Salary: $18/hr Benefits: Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Open Time Off Generous Holiday Schedule + 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Our People Are the Heart of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed: For everything we do, we ask ourselves: Is this going to make our member's life measurably better? Be Fearless: We think differently. We do what's never been done. We are reinventing healthcare every step of the way. Stronger Together: We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care: We care deeply about the human beings we work with and serve. We have each other's back. Embrace Reality: We bring the data, tell the truth, and trust each other. Relentless Execution: We operate with a bias for action. Take initiative, move fast & have fun. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general. To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.