Director of Loss Prevention
We’re looking for a dynamic, forward-thinking Director of Loss Prevention who’s ready to take charge and lead enterprise-wide efforts to protect our people, products, and profits. This role goes far beyond catching shrink—it’s about designing smart, scalable systems that drive operational excellence and create a culture of accountability, safety, and trust.
If you’re a retail or wireless LP expert who thrives in fast-moving environments, loves leading teams, and knows how to turn data into strategy, this is your opportunity to lead from the front and make a company-wide impact.
What You'll Own:
Loss Prevention Strategy & Execution
- Build and lead loss prevention strategies that reduce shrink, fight fraud, and protect what matters most
- Conduct regular audits and risk assessments to identify weak points and close operational gaps
- Analyze trends and turn insights into actionable plans that drive measurable results
Training & Empowerment
- Develop and deliver engaging training that empowers teams to prevent loss and ensure safety
- Partner with store leadership to build a culture of security, awareness, and compliance
- Drive adoption of internal LP policies through hands-on coaching and clear communication
Investigations & Incident Response
- Lead investigations into internal/external theft, fraud, and security breaches
- Work directly with law enforcement and external partners to bring issues to resolution
- Take the lead during emergency incidents, ensuring swift action and minimal disruption
Risk & Safety Oversight
- Identify risks proactively and work cross-functionally to implement safeguards
- Conduct routine safety audits and provide solutions that make every location safer
- Ensure security systems (CCTV, alarms, access controls) are fully operational and reliable
Collaboration & Reporting
- Collaborate with field and corporate leaders to align LP strategy with business goals
- Report regularly to senior leadership with insights on shrink, risk, and incident management
- Work closely with HR, Legal, and Ops to embed LP into every part of the organization
What You Bring:
Experience
- 10+ years in Loss Prevention or Asset Protection
- 5+ years leading at a regional level with oversight of 400+ locations or large-scale operations
- Proven LP leadership in wireless or retail environments with knowledge of mobile tech and telecom security
Skills
- Expert in shrink reduction, fraud detection, and inventory control
- Strong leadership and communication skills with a passion for developing people
- Strategic thinker with an analytical edge and results-driven mindset
- Comfortable juggling multiple priorities in a fast-paced, evolving landscape
- Proficient with security systems (CCTV, alarms, access control) and LP technologies
Preferred
- Wicklander-Zulawski certification or similar advanced LP training
- Experience collaborating with law enforcement and legal teams
- Familiarity with federal/state LP and workplace safety regulations