Iron Systems
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Desktop Engineer L1
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Iron Systems, Inc Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the
Desktop Engineer L1
role at
Iron Systems, Inc Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Maintain daily IT operations in customer-owned locations to serve users' IT needs. Provide hands & feet support for servers or networking activities as required at the specified location/facilities. Support manufacturing-related IT equipment and applications as per SOP provided. Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) Management of non-PC IT equipmentmaintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. Mobile Phone SupportTriage, asset management, configuration, and support as required. Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis. Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. The ability to speak English and the local language (basic).
Job Description
2-5 years of Experience
Scope Of Work
Maintain daily IT operations in customer-owned locations to serve users' IT needs. Provide hands & feet support for servers or networking activities as required at the specified location/facilities. Support manufacturing-related IT equipment and applications as per SOP provided. Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) Management of non-PC IT equipmentmaintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. Mobile Phone SupportTriage, asset management, configuration, and support as required. Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis. Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. The ability to speak English and the local language (basic).
Key Responsibilities
Responds to and diagnoses complex hardware, software, and network incidents under general supervision. Prioritize and resolve customer and other team issues as soon as possible. Ensure that incidents and requests are handled according to customer priority metrics. As needed, escalate tickets. Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Sign in to set job alerts for Desktop Engineer roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Desktop Engineer L1
role at
Iron Systems, Inc Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the
Desktop Engineer L1
role at
Iron Systems, Inc Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Maintain daily IT operations in customer-owned locations to serve users' IT needs. Provide hands & feet support for servers or networking activities as required at the specified location/facilities. Support manufacturing-related IT equipment and applications as per SOP provided. Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) Management of non-PC IT equipmentmaintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. Mobile Phone SupportTriage, asset management, configuration, and support as required. Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis. Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. The ability to speak English and the local language (basic).
Job Description
2-5 years of Experience
Scope Of Work
Maintain daily IT operations in customer-owned locations to serve users' IT needs. Provide hands & feet support for servers or networking activities as required at the specified location/facilities. Support manufacturing-related IT equipment and applications as per SOP provided. Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team). Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP support generally involves providing tailored and proactive IT support to the VIP target and ensuring they feel comfortable with the audio-visual equipment and peripherals being used. Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications) Management of non-PC IT equipmentmaintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. The customer will provide specific training and instruction if needed. Mobile Phone SupportTriage, asset management, configuration, and support as required. Support for special events (Internal and External), recurring meetings, or after hours will be required on a T&M chargeable basis. Be responsible for H&E aspects, collaborate with desktop-related infrastructure projects, OT networks, security, and other systems under the guidance of end customer technical teams. The ability to speak English and the local language (basic).
Key Responsibilities
Responds to and diagnoses complex hardware, software, and network incidents under general supervision. Prioritize and resolve customer and other team issues as soon as possible. Ensure that incidents and requests are handled according to customer priority metrics. As needed, escalate tickets. Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Systems, Inc by 2x Sign in to set job alerts for Desktop Engineer roles.
Continue with Google Continue with Google Continue with Google Continue with Google Desktop Support Technician Role for you || Austin, Texas Location
Desktop Support Technician Onsite for St. Louis, MO
Desktop Support Role for you || GILBERT AZ 85297
Senior Desktop Consultant - Onsite Technical Desktop Support Engineer
New Jersey, United States $65,000.00 - $114,000.00 2 weeks ago Warren, NJ $100,000.00 - $110,000.00 3 days ago Excellent Role - Desktop Support with network skills || Mason, Ohio 45040(onsite)
Desktop Support with VIP support || El Segundo, CA || 90245
Hamilton Township, NJ $77,000 - $110,000 2 weeks ago Robbinsville, NJ $70,000 - $85,000 1 week ago Desktop Support with strong VDI experience Onsite for New York City
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr