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Junior Support Engineer , Alexa
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Junior Support Engineer , Alexa
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Amazon is a leading technology company seeking an experienced Support Engineer to enhance customer experience through defect triage and customer feedback analysis, primarily focusing on Large Language Models (LLMs). The role involves owning complex projects, identifying system defects, and contributing to process improvements while maintaining documentation and resources for team growth. Responsibilities: • Own and drive complex projects from ideation to delivery, partnering with stakeholders to implement data-driven solutions that meet business objectives. • Identify and escalate system defects, trends, opportunities and to implement improvement to the system. • Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions. • Develop and maintain comprehensive documentation and resources for team processes, best practices, and technical solutions to enable effective knowledge sharing and team growth. • Dive deep into ambiguous issues and implement effective solutions. • Contribute to process improvements to reduce handling time, data output, and faster solution for customers. Qualifications: Required: • 2+ years of technical support experience or 2+ years of project/program management experience. • Experience troubleshooting and debugging technical systems. • Bachelor's degree in engineering or linguistics or relevant field. • Experience in cross functional research and data collection, and ability to clearly document and communicate findings. Preferred: • ML background with a focus on LLMs. • Experience scripting in modern program languages. • Demonstrated ability to integrate AI solutions into daily workflows and processes. Company: Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994, the company is headquartered in Seattle, Washington, USA, with a team of 10001+ employees. The company is currently Public Company. Amazon has a track record of offering H1B sponsorships. Seniority level
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Junior Support Engineer , Alexa
role at
Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the
Junior Support Engineer , Alexa
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Amazon is a leading technology company seeking an experienced Support Engineer to enhance customer experience through defect triage and customer feedback analysis, primarily focusing on Large Language Models (LLMs). The role involves owning complex projects, identifying system defects, and contributing to process improvements while maintaining documentation and resources for team growth. Responsibilities: • Own and drive complex projects from ideation to delivery, partnering with stakeholders to implement data-driven solutions that meet business objectives. • Identify and escalate system defects, trends, opportunities and to implement improvement to the system. • Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions. • Develop and maintain comprehensive documentation and resources for team processes, best practices, and technical solutions to enable effective knowledge sharing and team growth. • Dive deep into ambiguous issues and implement effective solutions. • Contribute to process improvements to reduce handling time, data output, and faster solution for customers. Qualifications: Required: • 2+ years of technical support experience or 2+ years of project/program management experience. • Experience troubleshooting and debugging technical systems. • Bachelor's degree in engineering or linguistics or relevant field. • Experience in cross functional research and data collection, and ability to clearly document and communicate findings. Preferred: • ML background with a focus on LLMs. • Experience scripting in modern program languages. • Demonstrated ability to integrate AI solutions into daily workflows and processes. Company: Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994, the company is headquartered in Seattle, Washington, USA, with a team of 10001+ employees. The company is currently Public Company. Amazon has a track record of offering H1B sponsorships. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Project Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Support Engineer jobs in
Boston, MA . Waltham, MA $60,000.00-$75,000.00 2 weeks ago Boston, MA $75,000.00-$90,000.00 2 weeks ago Boston, MA $60,000.00-$70,000.00 2 weeks ago IT Support Engineer (Dispatch / On-need basis)
Boston, MA $65,000.00-$110,000.00 2 days ago Senior Information Technology Support Engineer
Boston, MA $67,200.00-$150,300.00 1 day ago Boston, MA $67,200.00-$150,300.00 1 day ago Boston, MA $67,200.00-$150,300.00 1 day ago Boston, MA $79,538.68-$118,661.11 2 months ago Boston, MA $70,000.00-$90,000.00 2 days ago Team Lead & Sr. Application Support Engineer
Boston, MA $165,000.00-$200,000.00 6 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr