myGwork - LGBTQ+ Business Community
Support Engineer , Alexa
myGwork - LGBTQ+ Business Community, Boston, Massachusetts, us, 02298
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Support Engineer , Alexa
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myGwork - LGBTQ+ Business Community 15 hours ago Be among the first 25 applicants Join to apply for the
Support Engineer , Alexa
role at
myGwork - LGBTQ+ Business Community This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The team, within Alexa-Conv A Modeling&Learning, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through defect triage and customer feedback analysis, primarily focusing on Large Language Models (LLMs).
The Support Engineer Will
Own and drive complex projects from ideation to delivery, partnering with stakeholders to implement data-driven solutions that meet business objectives. Identify and escalate system defects, trends, opportunities and to implement improvement to the system. Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions. Develop and maintain comprehensive documentation and resources for team processes, best practices, and technical solutions to enable effective knowledge sharing and team growth. Dive deep into ambiguous issues and implement effective solutions. Contribute to process improvements to reduce handling time, data output, and faster solution for customers.
In Addition, The Ideal Support Engineer Will Have a Machine Learning (ML) Background And Hands-on Experience With Large Language Models (LLMs). They Should Be Able To Quickly Understand Changes In Response To Customers' Requests And Adjust Workflows Accordingly. The Support Engineer Must Have a Passion For Data, Efficiency, And Accuracy, As Well As
Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction Be comfortable working in a fast-paced, highly collaborative, dynamic work environment. Support several projects at one time, and to accept re-prioritization as necessary. A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities. Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.
Basic Qualifications
2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages 2+ years of project/program management experience Bachelor's degree in engineering or linguistics or relevant field.
Preferred Qualifications
ML background with a focus on LLMs.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Get notified about new Support Engineer jobs in
Boston, MA . Boston, MA $75,000.00-$90,000.00 2 days ago Boston, MA $60,000.00-$70,000.00 1 day ago Boston, MA $40,000.00-$60,000.00 4 days ago Waltham, MA $60,000.00-$70,000.00 1 week ago Bedford, MA $65,000.00-$85,000.00 3 weeks ago Boston, MA $90,000.00-$100,000.00 2 weeks ago Boston, MA $100,000.00-$130,000.00 3 weeks ago Technical Support Specialist II: Hemostasis (Sunday-Thursday, 8AM to 4pm)
Regional Technical Support (Boston - Hybrid)
Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
Boston, MA $50,000.00-$62,000.00 2 weeks ago Wellesley, MA $78,200.00-$117,300.00 1 week ago Somerville, MA $110,000.00-$140,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Support Engineer , Alexa
role at
myGwork - LGBTQ+ Business Community 15 hours ago Be among the first 25 applicants Join to apply for the
Support Engineer , Alexa
role at
myGwork - LGBTQ+ Business Community This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
The team, within Alexa-Conv A Modeling&Learning, is seeking an experienced Support Engineer to join our dynamic team. In this role, you will play a critical part in enhancing customer experience through defect triage and customer feedback analysis, primarily focusing on Large Language Models (LLMs).
The Support Engineer Will
Own and drive complex projects from ideation to delivery, partnering with stakeholders to implement data-driven solutions that meet business objectives. Identify and escalate system defects, trends, opportunities and to implement improvement to the system. Collect appropriate information to satisfy investigation requirements, creating relevant reports and recommendations for solutions. Develop and maintain comprehensive documentation and resources for team processes, best practices, and technical solutions to enable effective knowledge sharing and team growth. Dive deep into ambiguous issues and implement effective solutions. Contribute to process improvements to reduce handling time, data output, and faster solution for customers.
In Addition, The Ideal Support Engineer Will Have a Machine Learning (ML) Background And Hands-on Experience With Large Language Models (LLMs). They Should Be Able To Quickly Understand Changes In Response To Customers' Requests And Adjust Workflows Accordingly. The Support Engineer Must Have a Passion For Data, Efficiency, And Accuracy, As Well As
Be proactive in addressing issues and problems, with the ability to work autonomously with minimal direction or no direction Be comfortable working in a fast-paced, highly collaborative, dynamic work environment. Support several projects at one time, and to accept re-prioritization as necessary. A history of successfully keeping up with high levels of ambiguity, changing project conventions, and shifting priorities. Be comfortable wearing headphones throughout the day for critical and nuanced audio analysis and triage work.
Basic Qualifications
2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages 2+ years of project/program management experience Bachelor's degree in engineering or linguistics or relevant field.
Preferred Qualifications
ML background with a focus on LLMs.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Get notified about new Support Engineer jobs in
Boston, MA . Boston, MA $75,000.00-$90,000.00 2 days ago Boston, MA $60,000.00-$70,000.00 1 day ago Boston, MA $40,000.00-$60,000.00 4 days ago Waltham, MA $60,000.00-$70,000.00 1 week ago Bedford, MA $65,000.00-$85,000.00 3 weeks ago Boston, MA $90,000.00-$100,000.00 2 weeks ago Boston, MA $100,000.00-$130,000.00 3 weeks ago Technical Support Specialist II: Hemostasis (Sunday-Thursday, 8AM to 4pm)
Regional Technical Support (Boston - Hybrid)
Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
Boston, MA $50,000.00-$62,000.00 2 weeks ago Wellesley, MA $78,200.00-$117,300.00 1 week ago Somerville, MA $110,000.00-$140,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr