Viridian Therapeutics, Inc.
Associate Director, Patient Services Operations
Viridian Therapeutics, Inc., Waltham, Massachusetts, United States, 02254
Associate Director, Patient Services Operations
Join to apply for the
Associate Director, Patient Services Operations
role at
Viridian Therapeutics, Inc. Associate Director, Patient Services Operations
4 days ago Be among the first 25 applicants Join to apply for the
Associate Director, Patient Services Operations
role at
Viridian Therapeutics, Inc. Direct message the job poster from Viridian Therapeutics, Inc. At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team’s expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets. Reporting to the Senior Director of Patient Services, the Associate Director Patient Services Operations will play a critical role in driving operational excellence across all patient services programs. This role is responsible for overseeing the end-to-end execution and continuous improvement of Patient Services initiatives, managing key vendor partnerships, leading cross-functional training coordination, and serving as the point of contact for field team escalations. The role also carries responsibility for Patient Services governance, strategy development, and performance tracking through KPIs. This role can be based in our Waltham, MA headquarters or fully remote. Waltham-based employees are required to be onsite 3 days a week. Responsibilities
(including, but not limited to): Member of the Viridian Patient Services Leadership Team Oversee the planning, execution, and ongoing optimization of all patient services programs Lead day-to-day operations and performance management of external service providers (e.g.HUBs, copay vendors) Ensure program alignment with compliance, regulatory, and legal standards Embed patient centricity into all patient services initiatives, ensuring programs and solutions are designed to support a seamless, compassionate, and ,personalized patient experience Design and implement onboarding and ongoing training programs to ensure alignment, consistency, and effectiveness across internal and field teams in collaboration with Viridian's Commercial Training team Support the development and enforcement of the Patient Services governance processes, including decision-making frameworks, documentation, and operational reviews Partner with Viridian Compliance and Legal to ensure all Patient Services activities adhere to corporate and regulatory standards Contribute to the strategic planning and evolution of the Patient Services function Identify and prioritize opportunities for innovation, efficiency, and enhanced patient experience Lead or participate in cross-functional planning initiatives related to new product launches or access initiatives Define, track, and report on key performance indicators (KPIs) to assess program performance and patient outcomes Translate data insights into actionable recommendations for continuous improvement Ensure timely and accurate reporting to internal stakeholders Lead the development, implementation, and ongoing oversight of any financial support and Free Goods programs. Partner with internal stakeholders (Legal, Compliance, Trade, and Finance) to ensure compliant execution Act as the primary point of contact for field team escalations related to patient services Provide timely resolution support, cross-functional coordination, and feedback loop integration to improve field experience Manage assigned patient services budget to ensure efficient resource use, financial compliance, and alignment with strategic priorities Requirements Requires a Bachelor’s degree with 10+ years of experience in pharmaceuticals/biotech, healthcare operations, patient support services, or access/reimbursement Experience managing patient support programs and/or HUB vendors Strong project management and cross-functional leadership skills Deep knowledge of compliance and regulatory requirements in the patient services space Proven ability to develop and execute operational strategies Excellent communication, collaboration, and problem-solving skills Proficient in performance monitoring tools, dashboards, and KPI reporting Demonstrated strong written and verbal communication skills Proven mindset of proactive continuous improvement Efficient independent worker with ability to focus and drive for results Strong attention to detail Ability to work in a fast-paced environment and to handle multiple tasks Strong commitment to ethical standards Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.) Ability to travel up to 25% The salary range for this position is commensurate with experience Viridian offers a comprehensive benefits package including: · C ompetitive pay and stock options for all employees ·
Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents ·
Fertility and mental health programs ·
Short- and long-term disability coverage ·
Life, Travel and AD&D ·
401(k) Company Match with immediate company vest ·
Employee Stock Purchase plan ·
Generous vacation plan and paid company holiday shutdowns ·
Various mental, financial, and proactive physical health programs covered by Viridian Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development Referrals increase your chances of interviewing at Viridian Therapeutics, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Tuition assistance Disability insurance Get notified about new Director of Patient Services jobs in
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Join to apply for the
Associate Director, Patient Services Operations
role at
Viridian Therapeutics, Inc. Associate Director, Patient Services Operations
4 days ago Be among the first 25 applicants Join to apply for the
Associate Director, Patient Services Operations
role at
Viridian Therapeutics, Inc. Direct message the job poster from Viridian Therapeutics, Inc. At Viridian, we are focused on developing best-in-class medicines for people living with autoimmune and rare diseases. Leveraging our team’s expertise in antibody discovery and engineering, we have created a robust pipeline of differentiated investigational therapeutic candidates for well-validated targets. Reporting to the Senior Director of Patient Services, the Associate Director Patient Services Operations will play a critical role in driving operational excellence across all patient services programs. This role is responsible for overseeing the end-to-end execution and continuous improvement of Patient Services initiatives, managing key vendor partnerships, leading cross-functional training coordination, and serving as the point of contact for field team escalations. The role also carries responsibility for Patient Services governance, strategy development, and performance tracking through KPIs. This role can be based in our Waltham, MA headquarters or fully remote. Waltham-based employees are required to be onsite 3 days a week. Responsibilities
(including, but not limited to): Member of the Viridian Patient Services Leadership Team Oversee the planning, execution, and ongoing optimization of all patient services programs Lead day-to-day operations and performance management of external service providers (e.g.HUBs, copay vendors) Ensure program alignment with compliance, regulatory, and legal standards Embed patient centricity into all patient services initiatives, ensuring programs and solutions are designed to support a seamless, compassionate, and ,personalized patient experience Design and implement onboarding and ongoing training programs to ensure alignment, consistency, and effectiveness across internal and field teams in collaboration with Viridian's Commercial Training team Support the development and enforcement of the Patient Services governance processes, including decision-making frameworks, documentation, and operational reviews Partner with Viridian Compliance and Legal to ensure all Patient Services activities adhere to corporate and regulatory standards Contribute to the strategic planning and evolution of the Patient Services function Identify and prioritize opportunities for innovation, efficiency, and enhanced patient experience Lead or participate in cross-functional planning initiatives related to new product launches or access initiatives Define, track, and report on key performance indicators (KPIs) to assess program performance and patient outcomes Translate data insights into actionable recommendations for continuous improvement Ensure timely and accurate reporting to internal stakeholders Lead the development, implementation, and ongoing oversight of any financial support and Free Goods programs. Partner with internal stakeholders (Legal, Compliance, Trade, and Finance) to ensure compliant execution Act as the primary point of contact for field team escalations related to patient services Provide timely resolution support, cross-functional coordination, and feedback loop integration to improve field experience Manage assigned patient services budget to ensure efficient resource use, financial compliance, and alignment with strategic priorities Requirements Requires a Bachelor’s degree with 10+ years of experience in pharmaceuticals/biotech, healthcare operations, patient support services, or access/reimbursement Experience managing patient support programs and/or HUB vendors Strong project management and cross-functional leadership skills Deep knowledge of compliance and regulatory requirements in the patient services space Proven ability to develop and execute operational strategies Excellent communication, collaboration, and problem-solving skills Proficient in performance monitoring tools, dashboards, and KPI reporting Demonstrated strong written and verbal communication skills Proven mindset of proactive continuous improvement Efficient independent worker with ability to focus and drive for results Strong attention to detail Ability to work in a fast-paced environment and to handle multiple tasks Strong commitment to ethical standards Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.) Ability to travel up to 25% The salary range for this position is commensurate with experience Viridian offers a comprehensive benefits package including: · C ompetitive pay and stock options for all employees ·
Medical, dental, and vision coverage with 100% of premiums paid by Viridian for employees and their eligible dependents ·
Fertility and mental health programs ·
Short- and long-term disability coverage ·
Life, Travel and AD&D ·
401(k) Company Match with immediate company vest ·
Employee Stock Purchase plan ·
Generous vacation plan and paid company holiday shutdowns ·
Various mental, financial, and proactive physical health programs covered by Viridian Viridian Therapeutics, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, or retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Federal, State, and Local laws. Viridian will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Viridian Therapeutics, Inc participates in E-Verify, the federal program for electronic verification of employment eligibility. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development Referrals increase your chances of interviewing at Viridian Therapeutics, Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Tuition assistance Disability insurance Get notified about new Director of Patient Services jobs in
Waltham, MA . Waltham, MA $240,000.00-$295,000.00 1 month ago Director, Patient Support Care Management, US Kidney
Marlborough, MA $184,400.00-$230,500.00 54 minutes ago Director, East Coast Patient Access Lead
Chestnut Hill, MA $248,320.00-$310,400.00 1 week ago Somerville, MA $144,206.41-$209,757.59 2 days ago Associate Director, Specialty Care Customer Engagement
Cambridge, MA $125,250.00-$208,750.00 1 week ago Director of Health Information Management
Westborough, MA $87,110.00-$135,699.00 1 month ago Senior Director, Patient Services and Market Access Analytics
Waltham, MA $243,000.00-$297,000.00 4 days ago Senior Director, Global Content Design and Delivery, Specialty Care and Gen Meds
Waltham, MA $239,250.00-$398,750.00 2 weeks ago Director, Global Content Design and Delivery, Specialty Care
Waltham, MA $165,000.00-$275,000.00 5 days ago Senior Director Heart and Vascular Institute, Ambulatory and Inpatient Operations
Director of Sales-Personal Care-Northeast
Cambridge, MA $172,000.00-$210,000.00 1 week ago Senior Director, Heart and Vascular Institute Procedural Areas
Boston, MA $121,908.80-$177,351.20 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr