Customer Success Manager

Get AI-powered advice on this job and more exclusive features. Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Role Overview Drive enterprise client success as their strategic partner, maximizing ROI by aligning our SaaS offerings to client’s goals. Establish trusted advisor relationships with operational and executive teams. Responsibilities Ensure successful onboarding and rapid time-to-value Own net revenue retention and drive expansion opportunities Collaborate cross-functionally for seamless customer experiences Proactively spot account risk and rally company resources to recover ground Education and Experience Bachelor’s degree with 4+ years of customer-facing experience in B2B SaaS technology. Proven track record achieving retention and expansion goals Deep understanding of AI in customer experience with ability to interpret client AI strategies Preferred experience with large-scale enterprise solutions in U.S. Federal agencies Background in implementation, solutioning, design, or strategy is a plus. Our Hiring Process is “Easy with eGain” Step 1 Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Step 3 Presentation panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to

hiring@egain.com

with the position title “Customer Success Manager” in the email subject. Compensation Base salary is $120,000 per year, plus individual bonus of up to 20%. Stock options. Please note that the compensation package can vary based on the candidate’s qualifications and experience level. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Sales and Customer Service Industries Software Development Referrals increase your chances of interviewing at eGain Corporation by 2x Inferred from the description for this job

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