Ombi
2 days ago Be among the first 25 applicants
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Compensation
Starting at $70,000, plus an annual bonus (commensurate to experience). Position Overview
Stay Ombi is a premium, off-grid boutique hotel featuring three floating bungalows on Buttonwood Sound. Ombi offers guests an immersive connection to nature without compromising on comfort. Through our highly personalized concierge service, we tailor each stay to the unique interests of our valued guests. Our small, hands-on team works collaboratively to deliver an unforgettable experience. The General Manager is responsible for coordinating daily operations, supervising key team members, and ensuring an exceptional guest experience is delivered. Given the small nature of the team, the GM will play a hands-on active role across all departments – guest services, housekeeping, reservation management, human resources, and marketing and sales. While the position requires a high-degree of administrative acumen, it also demands a high- degree of interpersonal skills and a willingness to ‘roll-up-your-sleeves’ to help no matter the task. Functions Leadership & Team Oversight • Provide day-to-day leadership and operational oversight of the entire business. • Supervise and support all staff, ensuring a positive and accountable workplace, focused on quality, safety, guest satisfaction and fun. • Work closely with the Property Management team on the strategic direction for the organization, with a strong focus on ensuring supreme execution of agreed-to SOP’s. • Given the start-up nature of the property, bring a solution-oriented mindset to the table and contribute to the creation of SOP’s (documenting and implementing). • Communicate operational concerns to the Property Management team in a timely and constructive manner. Guest Services • Manage all reservations, from sales inquiries, to bookings, to cancellations, and the subsequent execution of each stay – remaining cognizant of the operating budget, revenue targets and guest satisfaction. • Be Intimately familiar with the properties PMS and associated OTA’s, ensuring all data is extremely detail oriented and accurate – billing, guest communication, booking terms, etc.• Address any concerns raised by guests in a timely and compassionate manner – with a focus on de-escalation and positive outcomes. • Oversee all housekeeping staff and operations, including stepping in to physically help with housekeeping duties during slower periods – help manage cost overages. • Contribute to the curation and management of all 3rd party vendors providing additional services for our guests (ex. Massage, dining, activities etc.). • Manage all inventory associated with running the property, ensuring stock is secure, rotated through frequently, well organized, and managed tightly. • Manage all direct bookings, actively responding to inquiries via phone, email, social media and OTA’s, with a focus on converting leads to confirmed reservations. • Promote add-ons, like romantic packages, activities and dining options. • Build relationships with local tour operators, restaurants, and activity providers to drive referral business. • Manage historical guests and send targeted offers. • Monitor occupancy and adjust rates dynamically and apply minimum-night policies to maximize yield. • Keep OTA listings, website, and Google Business profile accurate, visually appealing and keyword-rich. • Create and schedule posts, respond to comments, share guest experiences, and highly seasonal offers to social media – running paid ads when appropriate. • Send periodic newsletters or promotional campaigns to past guests and leads. • Manage the organization’s online reputation – respond to reviews promptly and professionally. • Attend community events, tourism board meetings and business mixers to rais the property’s profile. Human Resources • Manage all employees and 3rd party vendors (payroll, performance management, recruiting/hiring/terminations, workplace safety, etc.). • Embody a strong understanding of the policies set for the in the Employee Handbook, ensuring compliance among staff. • Ensure compliance with both State and Federal employment regulations, as well as other governing bodies pertaining to the workplace. • Administer Gusto and manage payroll. • Promote a positive and inclusive workplace environment. Finance • Contribute to the creation of the annual operating budget and then manage the organization in compliance with the agreed direction. • Participate in monthly financial reviews, auditing the operating budget against actuals and providing strategic direction to improve performance. • Closely monitor all operating expenses following outlined SOP’s for handling company credit cards, invoices, and other methods of A/P. Facility & Boat Upkeep • Working with the Captains, ensure the facilities and boat are kept in supreme condition and that they are ‘guest ready’ at all times. • Report any maintenance concerns of significance to senior management in a timely manner. • Always take a proactive rather than reactive approach to managing the condition of the units and vessel.• Ensure the units are kept secure, safe and implement strategic measures to safeguard the resort. • Compliance with Governmental Bodies o Ensure the day-to-day operations are lawful and comply with all relevant • Local Market Awareness o Be intimately familiar with the region and be able to make valuable contributions to guests about the natural environment and regional activities. • Brand Ambassador o Represent the brand and organization in a professional manner. o Be well dressed in the provided uniform, free of stains or tears. o Always interface with guests, employees, and business affiliates in a respectable, kind and professional manner. o Ensure a positive relationship between neighboring properties and businesses, bringing concerns to the attention of management promptly. o Relay to management opportunities for the business to participate in meaningful and relevant local or community events. Performance Standards Leadership and Initiative This position is expected to lead by example. It is expected you will act with integrity, work as a team, and strive for excellence. We are also looking for initiative. Successful candidates will be capable of identifying problems facing the organization, along with presenting well considered solutions. Conduct Work must be thorough, accurate, and professional. Communication is critical, and it is expected this position will reach out for help/guidance whenever needed. As a senior manager, the General Manager is held to a higher standard as it relates to decision making and character. This is a full-time, salaried position. Schedule needs may vary based on the nature of the business and it is expected the GM will self-govern their schedule to be present during VIP stays or stays warranting senior oversight – this could be weekends or holidays. Qualifications Must +10yrs hospitality experience within the hotel industry, with minimum of 3yrs in a senior leadership role – preferably in a luxury setting. +5yrs in a senior leadership position. Experience with a variety of PMS solutions, as well as OTA’s (Booking.com, Expedia, Airbnb and VRBO). Highly proficient written and verbal communication skills. Excellent time management, organizational and customer service skills. Expert with Microsoft Office (Word, Excel and PowerPoint). Strong interpersonal skills.Holds a valid driver’s license and is legally permitted to work in the United States. Able to physically work in Key Largo, FL. Preferred Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Experience with Cloudbeds, Gusto and Ramp. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Ombi by 2x Get notified about new General Manager jobs in
Key Largo, FL . ***Operations Manager*** | ***Onsite in Islamorada, FL***Director of Rehab (DOR) In House SNF (5k SOB) Homestead, FL $2,000.00-$6,000.00 2 years ago GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T3424) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Compensation
Starting at $70,000, plus an annual bonus (commensurate to experience). Position Overview
Stay Ombi is a premium, off-grid boutique hotel featuring three floating bungalows on Buttonwood Sound. Ombi offers guests an immersive connection to nature without compromising on comfort. Through our highly personalized concierge service, we tailor each stay to the unique interests of our valued guests. Our small, hands-on team works collaboratively to deliver an unforgettable experience. The General Manager is responsible for coordinating daily operations, supervising key team members, and ensuring an exceptional guest experience is delivered. Given the small nature of the team, the GM will play a hands-on active role across all departments – guest services, housekeeping, reservation management, human resources, and marketing and sales. While the position requires a high-degree of administrative acumen, it also demands a high- degree of interpersonal skills and a willingness to ‘roll-up-your-sleeves’ to help no matter the task. Functions Leadership & Team Oversight • Provide day-to-day leadership and operational oversight of the entire business. • Supervise and support all staff, ensuring a positive and accountable workplace, focused on quality, safety, guest satisfaction and fun. • Work closely with the Property Management team on the strategic direction for the organization, with a strong focus on ensuring supreme execution of agreed-to SOP’s. • Given the start-up nature of the property, bring a solution-oriented mindset to the table and contribute to the creation of SOP’s (documenting and implementing). • Communicate operational concerns to the Property Management team in a timely and constructive manner. Guest Services • Manage all reservations, from sales inquiries, to bookings, to cancellations, and the subsequent execution of each stay – remaining cognizant of the operating budget, revenue targets and guest satisfaction. • Be Intimately familiar with the properties PMS and associated OTA’s, ensuring all data is extremely detail oriented and accurate – billing, guest communication, booking terms, etc.• Address any concerns raised by guests in a timely and compassionate manner – with a focus on de-escalation and positive outcomes. • Oversee all housekeeping staff and operations, including stepping in to physically help with housekeeping duties during slower periods – help manage cost overages. • Contribute to the curation and management of all 3rd party vendors providing additional services for our guests (ex. Massage, dining, activities etc.). • Manage all inventory associated with running the property, ensuring stock is secure, rotated through frequently, well organized, and managed tightly. • Manage all direct bookings, actively responding to inquiries via phone, email, social media and OTA’s, with a focus on converting leads to confirmed reservations. • Promote add-ons, like romantic packages, activities and dining options. • Build relationships with local tour operators, restaurants, and activity providers to drive referral business. • Manage historical guests and send targeted offers. • Monitor occupancy and adjust rates dynamically and apply minimum-night policies to maximize yield. • Keep OTA listings, website, and Google Business profile accurate, visually appealing and keyword-rich. • Create and schedule posts, respond to comments, share guest experiences, and highly seasonal offers to social media – running paid ads when appropriate. • Send periodic newsletters or promotional campaigns to past guests and leads. • Manage the organization’s online reputation – respond to reviews promptly and professionally. • Attend community events, tourism board meetings and business mixers to rais the property’s profile. Human Resources • Manage all employees and 3rd party vendors (payroll, performance management, recruiting/hiring/terminations, workplace safety, etc.). • Embody a strong understanding of the policies set for the in the Employee Handbook, ensuring compliance among staff. • Ensure compliance with both State and Federal employment regulations, as well as other governing bodies pertaining to the workplace. • Administer Gusto and manage payroll. • Promote a positive and inclusive workplace environment. Finance • Contribute to the creation of the annual operating budget and then manage the organization in compliance with the agreed direction. • Participate in monthly financial reviews, auditing the operating budget against actuals and providing strategic direction to improve performance. • Closely monitor all operating expenses following outlined SOP’s for handling company credit cards, invoices, and other methods of A/P. Facility & Boat Upkeep • Working with the Captains, ensure the facilities and boat are kept in supreme condition and that they are ‘guest ready’ at all times. • Report any maintenance concerns of significance to senior management in a timely manner. • Always take a proactive rather than reactive approach to managing the condition of the units and vessel.• Ensure the units are kept secure, safe and implement strategic measures to safeguard the resort. • Compliance with Governmental Bodies o Ensure the day-to-day operations are lawful and comply with all relevant • Local Market Awareness o Be intimately familiar with the region and be able to make valuable contributions to guests about the natural environment and regional activities. • Brand Ambassador o Represent the brand and organization in a professional manner. o Be well dressed in the provided uniform, free of stains or tears. o Always interface with guests, employees, and business affiliates in a respectable, kind and professional manner. o Ensure a positive relationship between neighboring properties and businesses, bringing concerns to the attention of management promptly. o Relay to management opportunities for the business to participate in meaningful and relevant local or community events. Performance Standards Leadership and Initiative This position is expected to lead by example. It is expected you will act with integrity, work as a team, and strive for excellence. We are also looking for initiative. Successful candidates will be capable of identifying problems facing the organization, along with presenting well considered solutions. Conduct Work must be thorough, accurate, and professional. Communication is critical, and it is expected this position will reach out for help/guidance whenever needed. As a senior manager, the General Manager is held to a higher standard as it relates to decision making and character. This is a full-time, salaried position. Schedule needs may vary based on the nature of the business and it is expected the GM will self-govern their schedule to be present during VIP stays or stays warranting senior oversight – this could be weekends or holidays. Qualifications Must +10yrs hospitality experience within the hotel industry, with minimum of 3yrs in a senior leadership role – preferably in a luxury setting. +5yrs in a senior leadership position. Experience with a variety of PMS solutions, as well as OTA’s (Booking.com, Expedia, Airbnb and VRBO). Highly proficient written and verbal communication skills. Excellent time management, organizational and customer service skills. Expert with Microsoft Office (Word, Excel and PowerPoint). Strong interpersonal skills.Holds a valid driver’s license and is legally permitted to work in the United States. Able to physically work in Key Largo, FL. Preferred Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Experience with Cloudbeds, Gusto and Ramp. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Ombi by 2x Get notified about new General Manager jobs in
Key Largo, FL . ***Operations Manager*** | ***Onsite in Islamorada, FL***Director of Rehab (DOR) In House SNF (5k SOB) Homestead, FL $2,000.00-$6,000.00 2 years ago GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T3424) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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