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Compensation Starting at $70,000, plus an annual bonus (commensurate to experience).
Position Overview Stay Ombi is a premium, off-grid boutique hotel featuring three floating bungalows on
Buttonwood Sound. Ombi offers guests an immersive connection to nature without
compromising on comfort. Through our highly personalized concierge service, we tailor
each stay to the unique interests of our valued guests. Our small, hands-on team works
collaboratively to deliver an unforgettable experience.
The General Manager is responsible for coordinating daily operations, supervising key team
members, and ensuring an exceptional guest experience is delivered. Given the small nature
of the team, the GM will play a hands-on active role across all departments guest services,
housekeeping, reservation management, human resources, and marketing and sales.
While the position requires a high-degree of administrative acumen, it also demands a high-
degree of interpersonal skills and a willingness to roll-up-your-sleeves to help no matter
the task.
Functions
Leadership & Team Oversight
Provide day-to-day leadership and operational oversight of the entire business.
Supervise and support all staff, ensuring a positive and accountable workplace,
focused on quality, safety, guest satisfaction and fun.
Work closely with the Property Management team on the strategic direction for the
organization, with a strong focus on ensuring supreme execution of agreed-to
SOPs.
Given the start-up nature of the property, bring a solution-oriented mindset to the
table and contribute to the creation of SOPs (documenting and implementing).
Communicate operational concerns to the Property Management team in a timely
and constructive manner.
Guest Services
Manage all reservations, from sales inquiries, to bookings, to cancellations, and the
subsequent execution of each stay remaining cognizant of the operating budget,
revenue targets and guest satisfaction.
Be Intimately familiar with the properties PMS and associated OTAs, ensuring all
data is extremely detail oriented and accurate billing, guest communication,
booking terms, etc. Address any concerns raised by guests in a timely and compassionate manner
with a focus on de-escalation and positive outcomes.
Oversee all housekeeping staff and operations, including stepping in to physically
help with housekeeping duties during slower periods help manage cost overages.
Contribute to the curation and management of all 3rd party vendors providing
additional services for our guests (ex. Massage, dining, activities etc.).
Manage all inventory associated with running the property, ensuring stock is
secure, rotated through frequently, well organized, and managed tightly.
Manage all direct bookings, actively responding to inquiries via phone, email,
social media and OTAs, with a focus on converting leads to confirmed
reservations.
Promote add-ons, like romantic packages, activities and dining options.
Build relationships with local tour operators, restaurants, and activity providers to
drive referral business.
Manage historical guests and send targeted offers.
Monitor occupancy and adjust rates dynamically and apply minimum-night
policies to maximize yield.
Keep OTA listings, website, and Google Business profile accurate, visually
appealing and keyword-rich.
Create and schedule posts, respond to comments, share guest experiences, and
highly seasonal offers to social media running paid ads when appropriate.
Send periodic newsletters or promotional campaigns to past guests and leads.
Manage the organizations online reputation respond to reviews promptly and
professionally.
Attend community events, tourism board meetings and business mixers to rais the
propertys profile.
Human Resources
Manage all employees and 3rd party vendors (payroll, performance management,
recruiting/hiring/terminations, workplace safety, etc.).
Embody a strong understanding of the policies set for the in the Employee
Handbook, ensuring compliance among staff.
Ensure compliance with both State and Federal employment regulations, as well
as other governing bodies pertaining to the workplace.
Administer Gusto and manage payroll.
Promote a positive and inclusive workplace environment.
Finance
Contribute to the creation of the annual operating budget and then manage the
organization in compliance with the agreed direction.
Participate in monthly financial reviews, auditing the operating budget against
actuals and providing strategic direction to improve performance.
Closely monitor all operating expenses following outlined SOPs for handling
company credit cards, invoices, and other methods of A/P.
Facility & Boat Upkeep
Working with the Captains, ensure the facilities and boat are kept in supreme
condition and that they are guest ready at all times.
Report any maintenance concerns of significance to senior management in a timely
manner.
Always take a proactive rather than reactive approach to managing the condition
of the units and vessel. Ensure the units are kept secure, safe and implement strategic measures to
safeguard the resort.
Compliance with Governmental Bodies
o Ensure the day-to-day operations are lawful and comply with all relevant
Local Market Awareness
o Be intimately familiar with the region and be able to make valuable
contributions to guests about the natural environment and regional
activities.
Brand Ambassador
o Represent the brand and organization in a professional manner.
o Be well dressed in the provided uniform, free of stains or tears.
o Always interface with guests, employees, and business affiliates in a
respectable, kind and professional manner.
o Ensure a positive relationship between neighboring properties and
businesses, bringing concerns to the attention of management promptly.
o Relay to management opportunities for the business to participate in
meaningful and relevant local or community events.
Performance
Standards
Leadership and Initiative
This position is expected to lead by example. It is expected you will act with integrity, work
as a team, and strive for excellence. We are also looking for initiative. Successful candidates
will be capable of identifying problems facing the organization, along with presenting well
considered solutions.
Conduct
Work must be thorough, accurate, and professional. Communication is critical, and it is
expected this position will reach out for help/guidance whenever needed. As a senior
manager, the General Manager is held to a higher standard as it relates to decision making
and character.
This is a full-time, salaried position. Schedule needs may vary based on the nature of the
business and it is expected the GM will self-govern their schedule to be present during VIP
stays or stays warranting senior oversight this could be weekends or holidays.
Qualifications Must
+10yrs hospitality experience within the hotel industry, with minimum of 3yrs in a senior
leadership role preferably in a luxury setting.
+5yrs in a senior leadership position.
Experience with a variety of PMS solutions, as well as OTAs (Booking.com, Expedia,
Airbnb and VRBO).
Highly proficient written and verbal communication skills.
Excellent time management, organizational and customer service skills.
Expert with Microsoft Office (Word, Excel and PowerPoint).
Strong interpersonal skills.Holds a valid drivers license and is legally permitted to work in the United States.
Able to physically work in Key Largo, FL.
Preferred
Bachelors degree in Hospitality Management, Business Administration, or a related field.
Experience with Cloudbeds, Gusto and Ramp.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Hospitality
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