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Kastle Systems

Director of Quality Assurance

Kastle Systems, Silver Spring, Maryland, United States, 20905

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Overview

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants. We are seeking a

Director of Quality Assurance (QA)

to lead and scale our QA organization across

software, hardware, and automation testing . This role is responsible for establishing a

structured, scalable, and automated QA process , ensuring high-quality software and hardware releases. The ideal candidate will have a

proven track record in QA leadership , a deep understanding of

test automation, CI/CD integration, and quality metrics , and strong cross-functional collaboration skills. As the

QA Director , you will be

accountable for product quality , establishing best practices, driving test automation, and ensuring that software and hardware meet the highest standards before release. You will

build and mentor a global team , work closely with

development, product management, and support teams , and drive initiatives that improve efficiency, reliability, and customer satisfaction.

Responsibilities

Leadership & Strategy Define and

own the QA vision, strategy, and execution

across all engineering teams. Build and lead a

global QA team (US & India) , fostering a culture of

accountability, innovation, and excellence . Ensure

alignment between QA, Development, Product Management, and Customer Support . Implement

real-time dashboards and reporting

for clear visibility into QA performance. Serve as the

point of escalation

for major quality issues. Process Standardization & Quality Metrics Establish

consistent QA processes

across teams, ensuring standardization in testing methodologies. Implement

key quality metrics

(e.g., defect rates, test coverage, test cycle time, automation progress). Ensure

95%+ of software releases

have no major post-release defects. Drive

QA best practices

for

functional, regression, performance, security, and UAT testing . Test Automation & CI/CD Integration Lead a

dedicated test automation team

to

increase automation coverage

(goal: 90% for web & mobile). Develop and implement

AI-powered testing solutions

to reduce test creation time. Integrate

automated testing into CI/CD pipelines

to enable faster, more reliable releases. Reduce overall

test cycle time by 75%

through automation and process improvements. Software & Hardware Testing Improvements Address

hardware test coverage gaps

and work closely with the

hardware engineering team . Set up

QA labs (Kastle East Lab)

to replicate real-world testing environments. Establish rigorous

end-to-end testing

for software and IoT/embedded devices. Collaboration & Cross-Team Alignment Partner with

Product Management

to ensure thorough

user acceptance testing (UAT) . Work closely with

Support & Solutions teams

to proactively identify and resolve

customer-reported defects . Ensure QA teams are aligned with

key customer priorities

to prevent escalations. Hiring & Team Development Hire, mentor, and develop

QA Leads and Automation Engineers . Foster a

high-performance, data-driven QA culture

with clear career growth paths. Ensure

cross-training between US and India teams

to eliminate knowledge silos.

Qualifications

10+ years of QA experience , with

5+ years in a leadership role . Proven ability to

scale QA processes

in a

fast-paced, high-growth

environment. Strong experience in

test automation, CI/CD pipelines, and DevOps integration . Hands-on expertise in

test automation tools

(e.g., Selenium, Cypress, Appium, JUnit, TestNG). Knowledge of

AI-powered testing methodologies

is a plus. Experience in

hardware and IoT testing

is a significant advantage. Strong understanding of

quality metrics, performance monitoring, and reporting . Excellent

communication and leadership skills , with the ability to influence cross-functional teams. Experience working in

distributed global teams (US & India) . Background in

cloud-based applications, SaaS, or embedded systems . Familiarity with

GenAI -based test automation frameworks . Prior experience in

setting up and managing QA labs .

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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