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ZipRecruiter

Systems Engineer

ZipRecruiter, San Francisco

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Job DescriptionJob Descriptionn

This position is to provide Onsite Technical Support in San Francisco, CA. We’re looking for a mid-level Systems Engineer who is technically strong, eager to learn, and excited to grow within a fast-paced, client-facing environment. If you have a solid IT foundation, enjoy solving problems, and want to deepen your knowledge in infrastructure, systems, and project delivery — we’d love to hear from you.

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Job Responsibilities and Duties

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  • Deliver excellent customer service and technical support both onsite and remotely.
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  • Troubleshoot and manage Windows Server environments, Active Directory, and core networking components.
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  • Support cloud services like Microsoft 365, Exchange Online, Azure AD (Entra ID), and email security tools like Mimecast or Proofpoint.
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  • Configure and maintain systems and devices: firewalls, switches, access points, virtual machines (VMware), storage devices, and backup solutions.
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  • Work with financial and business applications like QuickBooks, Sage, or Microsoft Dynamics GP.
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  • Assist in managing and updating internal SharePoint sites and permissions.
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  • Contribute to projects — system upgrades, migrations, rollouts
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  • Create and maintain documentation for technical processes, configurations, and best practices.
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  • Communicate clearly with teammates and clients to provide updates, share findings, and collaborate on troubleshooting.
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  • Stay proactive by identifying recurring issues, proposing improvements, and helping shape support processes.
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Qualifications

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  • 4+ years of IT experience, ideally in a client-facing or MSP environment.
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  • Hands-on experience with:n
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    • Windows Server, Active Directory, DNS, DHCP, Group Policy
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    • Microsoft 365 / Exchange Online / Azure AD
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    • Networking basics: routers, switches, firewalls, VPNs
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  • Solid diagnostic and problem-solving skills
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  • Excellent written and verbal communication
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  • A team player who’s proactive, detail-oriented, and thrives in a fast-moving environment
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  • A valid driver's license and access to reliable transportation for local client visits
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You’re probably right for the role is you have:

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  • Experience supporting financial or professional services industries
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  • Familiarity with VMware, Citrix, or NAS/SAN storage
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  • Experience with ConnectWise or other PSA/RMM platforms
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  • Prior work in a Managed Services Provider (MSP) environment
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