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POSITION TITLE: General Manager Chick-fil-A
EMPLOYMENT CLASSIFICATION: Exempt
POSITION REPORTS TO: Flagship Manager/Regional Vice President
DEPARTMENT: Dining Division
Position Summary
At Paradies Lagardre, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division operates as a true restaurateurpassionate about connecting with each guest through exceptional hospitality, superior food quality, and memorable experiences.
As the General Manager for our Chick-fil-A location , you serve as a brand ambassador, ensuring the highest level of operational excellence and guest satisfaction in alignment with both Paradies Lagardres TRIFIC values (Trust, Respect, Integrity, First-Class, Innovation, Commitment) and the Chick-fil-A brands renowned standards of quality, service, and care .
Whether leading a flagship Chick-fil-A within the airport or managing daily operations, you are responsible for delivering first-class experiences for travelers, developing and inspiring your team, and protecting the integrity of both brands. Your leadership reflects an unwavering commitment to the Chick-fil-A mission to Be Americas Best Quick-Service Restaurant by providing genuine hospitality, maintaining immaculate facilities, and serving craveable foodfast and with a smile.
Duties And Responsibilities
The General Manager will fully embrace and uphold the Chick-fil-A brand promise in every aspect of operations, ensuring the restaurant is a place of remarkable experiences for both guests and team members.
People
- Build a strong, high-performing team dedicated to Chick-fil-As principles of hospitality and service excellence.
- Inspire and mentor all team members to reach their full potential, fostering a culture of growth, accountability, and care.
- Recruit top talent using approved interview guides, prioritizing individuals who align with the Chick-fil-A culture and Paradies Lagardre values.
- Ensure completion of all brand-specific and compliance-based training within required timelines.
- Conduct regular performance evaluations, coaching sessions, and recognition initiatives that reflect Chick-fil-As culture of encouragement.
- Lead by example in demonstrating Chick-fil-As Second Mile Servicegoing above and beyond to delight guests.
- Maintain an impeccable restaurant image that reflects Chick-fil-As cleanliness, food safety, and service standards.
- Ensure HACCP procedures and all food safety protocols are strictly followed.
- Actively engage with guests and team members, resolving concerns with urgency and professionalism.
- Monitor operational systems, staffing, and service flow to ensure efficiency during peak airport traffic.
- Drive sales and profitability by applying Chick-fil-As operational systems and Paradies Lagardres financial performance standards.
- Monitor key performance metrics such as labor cost, food cost, and guest satisfaction scores, taking corrective action as needed.
- Maintain recipe accuracy, portion control, and inventory management to control costs without compromising Chick-fil-A quality.
- Seek opportunities to improve processes, guest engagement, and operational efficiency in ways that align with Chick-fil-As operational excellence framework.
- Adapt to changing business needs in the fast-paced airport environment, implementing solutions that benefit both brands.
- Operate with urgency, efficiency, and precision, balancing multiple priorities without sacrificing Chick-fil-As commitment to hospitality.
- Ensure compliance with all company policies, local/state/federal laws, and brand requirements.
- Serve as the primary liaison between Paradies Lagardre leadership, Chick-fil-A brand representatives, and your management team.
- Maintain transparent, respectful communication that reflects the values of both organizations.
- Encourage an open-door policy for team members, fostering a culture of trust and approachability.
- 57 years of restaurant leadership experience, preferably with Chick-fil-A or another high-volume quick-service brand.
- Current SERV Safe Food Managers Certification (or obtained within six months).
- Strong proficiency in Microsoft Office Suite, POS systems, inventory management, scheduling, and timekeeping software.
- Ability to work in a 7/365 airport environment, including nights, weekends, and holidays as required by business needs.
- Proven track record of building teams, driving sales, and maintaining brand integrity in a high-traffic setting.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Retail and Restaurants
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