Tekion Corp
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
This role is in office in West Chester, Ohio. The shift is 10 a.m. to 7 p.m.
Key Responsibilities Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to understand the application both functionally and technically Performing data analysis: Performing data analysis and modeling future data integration structures Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Prepare accurate and timely reports and log filtering Document technical knowledge in the form of notes and manuals Skills and Experience Experience as an Application Support Engineer, Integration Support Working knowledge of SQL, Databases & basic network configuration,-
Optional Knowledge in DB, APIs and Postman-
Optional Previous experience in application, production or product support in Integration Ability to learn and master employer-specific software Complex problem solving Written and verbal communication skills Ability to diagnose & address application issues Candidates should be ready for rotational shift Perks and Benefits Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental and vision coverage Great benefits including unlimited PTO, parental leave and free snacks and beverages The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper Work on the latest and coolest technologies everything is home-grown and built ground-up A dynamic work environment with a strong sense of community and collaboration The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy Exciting opportunities for career growth and development Current Tekion Employees Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice h e re . Create a Job Alert Interested in building your career at Tekion? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Work Location (City) Current Work Location (State) * Select... LinkedIn Profile (Strongly Preferred) Are you currently a Tekion employee? (If "yes" - please apply via Greenhouse Internal Job Board) * Select... Have you previously worked at Tekion as an employee or contractor? * Select... This will help us avoid duplicate profiles by connecting your application to your prior worker profile in our HRIS tools. Are you currently authorized to work in the United States? * Select... Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? * Select... Are you currently working for a Tekion Dealer Partner or is the dealership you are working for in process to implement Tekion? * Select... What is your target base and bonus compensation for the role you are considering at Tekion? We want to be mindful of all parties' time during the application and interview process. Therefore, it is important that you share your desired compensation to ensure alignment to the role before engaging in the interview process. * Do you know anyone who works for Tekion?If yes, what is your relationship to them? (relationship could include the following: spouse/partner/significant other, parent/step parent, child/step child, grandparent, grandchild, brother/brother-in-law, sister/sister-in-law, uncle, aunt, nephew, niece, first cousin, in-laws (father, mother, son, daughter.) * Note: This does not link to a referral. Please reach out to your contact for a referral link from Greenhouse. Are you willing to work in office 4 days per week in office in West Chester, Ohio? * Select... Do you have 4 plus years in customer support or product support? * Select... Do you have any knowledge of working with SQL and network configurations? * Select... Are you able to work occasional weekend shift on a rotational basis? * Select... #J-18808-Ljbffr
Key Responsibilities Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to understand the application both functionally and technically Performing data analysis: Performing data analysis and modeling future data integration structures Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Prepare accurate and timely reports and log filtering Document technical knowledge in the form of notes and manuals Skills and Experience Experience as an Application Support Engineer, Integration Support Working knowledge of SQL, Databases & basic network configuration,-
Optional Knowledge in DB, APIs and Postman-
Optional Previous experience in application, production or product support in Integration Ability to learn and master employer-specific software Complex problem solving Written and verbal communication skills Ability to diagnose & address application issues Candidates should be ready for rotational shift Perks and Benefits Competitive compensation and generous stock options 100% employer-paid top-of-the-line medical, dental and vision coverage Great benefits including unlimited PTO, parental leave and free snacks and beverages The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper Work on the latest and coolest technologies everything is home-grown and built ground-up A dynamic work environment with a strong sense of community and collaboration The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy Exciting opportunities for career growth and development Current Tekion Employees Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice h e re . Create a Job Alert Interested in building your career at Tekion? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Work Location (City) Current Work Location (State) * Select... LinkedIn Profile (Strongly Preferred) Are you currently a Tekion employee? (If "yes" - please apply via Greenhouse Internal Job Board) * Select... Have you previously worked at Tekion as an employee or contractor? * Select... This will help us avoid duplicate profiles by connecting your application to your prior worker profile in our HRIS tools. Are you currently authorized to work in the United States? * Select... Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? * Select... Are you currently working for a Tekion Dealer Partner or is the dealership you are working for in process to implement Tekion? * Select... What is your target base and bonus compensation for the role you are considering at Tekion? We want to be mindful of all parties' time during the application and interview process. Therefore, it is important that you share your desired compensation to ensure alignment to the role before engaging in the interview process. * Do you know anyone who works for Tekion?If yes, what is your relationship to them? (relationship could include the following: spouse/partner/significant other, parent/step parent, child/step child, grandparent, grandchild, brother/brother-in-law, sister/sister-in-law, uncle, aunt, nephew, niece, first cousin, in-laws (father, mother, son, daughter.) * Note: This does not link to a referral. Please reach out to your contact for a referral link from Greenhouse. Are you willing to work in office 4 days per week in office in West Chester, Ohio? * Select... Do you have 4 plus years in customer support or product support? * Select... Do you have any knowledge of working with SQL and network configurations? * Select... Are you able to work occasional weekend shift on a rotational basis? * Select... #J-18808-Ljbffr