Southern Illinois University School of Medicine
Urology Reception Manager (4963)
Southern Illinois University School of Medicine, Springfield
Salary: $3,657.34 - $4,023.07 Monthly
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2401215
Department: Surgery Clinic-SMS
Division: Urology
Opening Date: 07/25/2025
Closing Date: 8/18/2025 2:00 PM Central
FLSA: Exempt
Bargaining Unit: Non-Represented
Shift: Days
ExemptorNon_Exempt: Exempt
Description
The occupant of this position manages, supervises and coordinates the Department of Surgery's clinic reception areas.
Examples of Duties
Administrative 75%
A. Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.
B. Monitors quality of work and services with regards for accuracy and performance improvement.
C. Orients and trains staff.
D. Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.
E. Counsels and provides personal assistance to patients regarding account status, financial policies and procedures.
F. Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care. Keeps physicians abreast of special problem or needs of the patients.
G. Provides justification and estimates for use of budgeted funds.
H. Ensures implementation of departmental rules, policies and procedures; recommends revisions.
I. Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.
J. Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff and providers.
K. Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.
L. Serves as liaison within the Department of Surgery, as well as other Departments within the School as it relates to the reception area.
M. Serves on Department committees and School-wide committees as a resource for implementing new procedures.
Clinic Operations 25%
A. Directs and participates in staff meeting and/or conferences as requested.
B. Ensures clinic areas are organized, clean, and neat and professional.
C. Ensures excellent public relations by all employees in the clinics. Ensures patient's needs are met and treated with respect. Complies with Patient's Rights Laws.
D. Ensures clinic office equipment is functioning properly and has repairs completed as needed.
E. Responsible for space utilization in the waiting rooms.
F. Handles and/or directs business correspondence for clinics.
G. Consults Administrators with concerns and recommends corrective actions or solutions.
H. Performs other duties as assigned.
Qualifications
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
For more information please visit
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2401215
Department: Surgery Clinic-SMS
Division: Urology
Opening Date: 07/25/2025
Closing Date: 8/18/2025 2:00 PM Central
FLSA: Exempt
Bargaining Unit: Non-Represented
Shift: Days
ExemptorNon_Exempt: Exempt
Description
The occupant of this position manages, supervises and coordinates the Department of Surgery's clinic reception areas.
Examples of Duties
Administrative 75%
A. Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.
B. Monitors quality of work and services with regards for accuracy and performance improvement.
C. Orients and trains staff.
D. Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.
E. Counsels and provides personal assistance to patients regarding account status, financial policies and procedures.
F. Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care. Keeps physicians abreast of special problem or needs of the patients.
G. Provides justification and estimates for use of budgeted funds.
H. Ensures implementation of departmental rules, policies and procedures; recommends revisions.
I. Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.
J. Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff and providers.
K. Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.
L. Serves as liaison within the Department of Surgery, as well as other Departments within the School as it relates to the reception area.
M. Serves on Department committees and School-wide committees as a resource for implementing new procedures.
Clinic Operations 25%
A. Directs and participates in staff meeting and/or conferences as requested.
B. Ensures clinic areas are organized, clean, and neat and professional.
C. Ensures excellent public relations by all employees in the clinics. Ensures patient's needs are met and treated with respect. Complies with Patient's Rights Laws.
D. Ensures clinic office equipment is functioning properly and has repairs completed as needed.
E. Responsible for space utilization in the waiting rooms.
F. Handles and/or directs business correspondence for clinics.
G. Consults Administrators with concerns and recommends corrective actions or solutions.
H. Performs other duties as assigned.
Qualifications
- Any one or any combination totaling five (5) years (60 months), from the categories below
- College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.
- College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
For more information please visit