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VTG

Associate IT Helpdesk Specialist

VTG, Washington, District of Columbia, us, 20022

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Overview: VTG is seeking an Associate Cybersecurity Analyst Support Specialist to provide on-site IT support to the NAVSEA Headquarters Activity Chief Information Officer (ACIO) office at the Washington Navy Yard. The candidate will be expected to understand IT Helpdesk responsibilities, follow established standard operating procedures to document and troubleshoot IT related issues, identify and implement corrective actions, and escalate complex and high priority issues as appropriate. This position will be full time with at least 8 hours daily. What will you do?

Assist users with documenting NMCI computer issues and contacting NMCI Helpdesk for ticket creation Provide telecommunications (iPhone/iPad) support to NAVSEA HQ user base Assist users with setup and installation of hardware Maintain accurate NMCI asset inventory for NAVSEA HQ Organize and maintain hardware inventory Assist ACIO with data call inputs Asset and service management, account creation and assigning user permissions Clearly articulate issues and provide resolution recommendations Other duties as assigned Do you have what it takes?

Required skills:

Strong written and oral communication skills Ability to achieve CompTIA Security+ certification within 6 months of hire Experience dealing with NMCI and Navy systems Moderate to strong Microsoft Office Suite skills Must have ability to receive and maintain a DoD Secret Clearance Proactive and excellent customer service Attention to detail Preferred skills:

Current DoD Secret Clearance 5+ years professional work experience Current CompTIA Security+ certification About the company

VT Group is a privately held United States defense and services company, with its origins in a former British shipbuilding group, previously known as Vosper Thornycroft.

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