Hitachi Energy
Director Field Service Operations - North America
Hitachi Energy, Chicago, Illinois, United States, 60290
Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead
F i eld Service Operations
for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive
excellent service delivery, operational efficiency, and exceptional customer satisfaction . The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives. Key Responsibilities * Strategic Leadership & Execution:
Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives. * Team Leadership & Development:
Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture. * Operational Excellence & Safety:
Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices. * Process Optimization:
Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows. * Continuous Improvement:
Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes. * Cross-Functional Collaboration:
Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction. Qualifications * Education:
Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred. * Experience: o
10+ years of progressive experience
in field operations. o
3-5 years in a senior management role
overseeing field service teams. o
Proven experience in the electrical service industry
is essential.
Apply now
Current employees apply here
#J-18808-Ljbffr
F i eld Service Operations
for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive
excellent service delivery, operational efficiency, and exceptional customer satisfaction . The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives. Key Responsibilities * Strategic Leadership & Execution:
Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives. * Team Leadership & Development:
Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture. * Operational Excellence & Safety:
Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices. * Process Optimization:
Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows. * Continuous Improvement:
Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes. * Cross-Functional Collaboration:
Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction. Qualifications * Education:
Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred. * Experience: o
10+ years of progressive experience
in field operations. o
3-5 years in a senior management role
overseeing field service teams. o
Proven experience in the electrical service industry
is essential.
Apply now
Current employees apply here
#J-18808-Ljbffr