Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead F ield Service Operations for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive excellent service delivery, operational efficiency, and exceptional customer satisfaction . The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.
Key Responsibilities
*Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.
*Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.
*Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.
*Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.
*Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.
*Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.
Qualifications
*Education: Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred.
*Experience:
o 10+ years of progressive experience in field operations.
o 3-5 years in a senior management role overseeing field service teams.
o Proven experience in the electrical service industry is essential.
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