Stefanini North America and APAC
AV Technical Support Engineer Sr.
Stefanini North America and APAC, Chicago, Illinois, United States, 60290
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Sr. AV Technician
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Stefanini North America and APAC 1 day ago Be among the first 25 applicants Join to apply for the
Sr. AV Technician
role at
Stefanini North America and APAC Details:
Job Description
The Level 3 team is an elevated support layer delivering the best-in-class technology support and responsible for Outage Management, Problem management and incident escalations. Individuals will be providing customer facing technical support to investigate more complex incidents and facilitate resources to resolve critical outages and restoring operational services. Excellent communication skills and strong in-depth technical experience with knowledge of AV products and services is crucial for this role.
Responsibilities:
Manage the resolution of incidents related to outages or major disruptions to services where a coordinated effort is needed to achieve timely resolution Lead the post-resolution analysis of outages to identify their root cause and oversee the activities needed to address them permanently Manage the resolution of complex incidents escalated from the Technical Support Level 2 and other resolver teams Create and publish knowledge articles to assist teams during incident resolution Identify opportunities to improve service delivery and communicate with technology teams to implement
Job Requirements
Details:
Excellent organizational skills with the ability to prioritize Ability to work in a fast-moving environment, multi-task and adapt to changes quickly Strong analytical/problem solving skills Troubleshooting and configuration skills In-depth knowledge of hardware and software Understanding of new systems and technologies Technical know how of IT products and services Excellent communication and customer service skills 5+ years' experience in providing technical support.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Design, Art/Creative, and Information Technology Industries
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Sr. AV Technician
role at
Stefanini North America and APAC 1 day ago Be among the first 25 applicants Join to apply for the
Sr. AV Technician
role at
Stefanini North America and APAC Details:
Job Description
The Level 3 team is an elevated support layer delivering the best-in-class technology support and responsible for Outage Management, Problem management and incident escalations. Individuals will be providing customer facing technical support to investigate more complex incidents and facilitate resources to resolve critical outages and restoring operational services. Excellent communication skills and strong in-depth technical experience with knowledge of AV products and services is crucial for this role.
Responsibilities:
Manage the resolution of incidents related to outages or major disruptions to services where a coordinated effort is needed to achieve timely resolution Lead the post-resolution analysis of outages to identify their root cause and oversee the activities needed to address them permanently Manage the resolution of complex incidents escalated from the Technical Support Level 2 and other resolver teams Create and publish knowledge articles to assist teams during incident resolution Identify opportunities to improve service delivery and communicate with technology teams to implement
Job Requirements
Details:
Excellent organizational skills with the ability to prioritize Ability to work in a fast-moving environment, multi-task and adapt to changes quickly Strong analytical/problem solving skills Troubleshooting and configuration skills In-depth knowledge of hardware and software Understanding of new systems and technologies Technical know how of IT products and services Excellent communication and customer service skills 5+ years' experience in providing technical support.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Design, Art/Creative, and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x Get notified about new Audio Visual Technician jobs in
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Niles, IL $101,500.00-$182,300.00 2 weeks ago Chicago, IL $85,000.00-$105,000.00 2 weeks ago Rolling Meadows, IL $36,000.00-$68,000.00 3 weeks ago Chicago, IL $115,000.00-$150,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr