Orange County's Credit Union
Call Center Service Representative - Banking
Orange County's Credit Union, Santa Ana, California, United States, 92725
Call Center Service Representative - Banking
Join to apply for the
Call Center Service Representative - Banking
role at
Orange County's Credit Union Call Center Service Representative - Banking
3 days ago Be among the first 25 applicants Join to apply for the
Call Center Service Representative - Banking
role at
Orange County's Credit Union Orange County's Credit Union provided pay range
This range is provided by Orange County's Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$20.00/hr - $22.50/hr Must be willing and able to commute to Santa Ana, CA.
Working remotely may be granted after six months of successful performance.
Must be available to work shifts ranging between 7:30am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm.
Workplace Excellence
. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace! We're pleased to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members. Orange County's Credit Union is currently $2+ billion in assets & growing.
Our mantra is: Putting People First: Connect, Discover, Deliver & Wow!
If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference!
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
Essential Functions
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues. Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services. Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan. Availability for opening and closing shifts Monday – Friday ranging between 7:30am – 7:00pm, and two Saturdays per month 8:30am – 2:30pm.
Qualifications
At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred. Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet Accurately performs mathematical calculations. Spanish-bilingual preferred but not required.
Qualifications
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's Call Center job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $19.00 - $20.00 (Requires recent call center experience in any industry)
Call Center Rep. II: $20.50 - $21.00 (Requires recent banking experience)
Call Center Rep. III: $22.00 - $22.50 (Requires call center banking plus consumer lending experience)
Generous Benefits Include
Anthem & Delta Care USA Dental – From day one of employment! Life insurance at no cost to associates. 401(k) – OCCU contributes up to 8% of gross earnings (dollar for dollar). Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure. Sick hours – 7 days per year Paid Holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. Annual discretionary bonus Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.
We perform thorough background and credit check. EOE Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Orange County's Credit Union by 2x Get notified about new Service Representative jobs in
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Join to apply for the
Call Center Service Representative - Banking
role at
Orange County's Credit Union Call Center Service Representative - Banking
3 days ago Be among the first 25 applicants Join to apply for the
Call Center Service Representative - Banking
role at
Orange County's Credit Union Orange County's Credit Union provided pay range
This range is provided by Orange County's Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$20.00/hr - $22.50/hr Must be willing and able to commute to Santa Ana, CA.
Working remotely may be granted after six months of successful performance.
Must be available to work shifts ranging between 7:30am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm.
Workplace Excellence
. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Award for highest associate satisfaction in the workplace! We're pleased to say we're a premier financial service provider with over 85 years of experience serving 123,000+ members. Orange County's Credit Union is currently $2+ billion in assets & growing.
Our mantra is: Putting People First: Connect, Discover, Deliver & Wow!
If you desire to serve people, this role is rewarding, brings purpose to the community, and provides the opportunity to make a difference!
The successful Call Center Representative has an exuberant demeanor and provides members with general information regarding their accounts, credit union policies, and services through extraordinary Member experiences. By comprehending Member preferences and providing 'trusted advisor' service, you'll match products and services that meet members' financial needs, while building and deepening relationships.
Essential Functions
Relates favorably with members and colleagues in all encounters, conveying information and communicating with mutual respect, resulting in new account relationships and referrals. Cross-sells additional products and services that meet the member's needs and resolve escalated member issues. Assists in areas of Credit Cards, fiduciary accounts such as trust accounts, and more intricate products and services. Meets/exceeds your goals, including enhanced Member Survey Scores, Productivity, and Quality Assurance Scores on randomly selected and monitored calls. Assists and contributes to achieving individual, branch, and credit union goals and the organization's strategic plan. Availability for opening and closing shifts Monday – Friday ranging between 7:30am – 7:00pm, and two Saturdays per month 8:30am – 2:30pm.
Qualifications
At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred. Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone Computer knowledge and experience normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet Accurately performs mathematical calculations. Spanish-bilingual preferred but not required.
Qualifications
Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's Call Center job levels with their corresponding hourly pay ranges:
Call Center Rep. I: $19.00 - $20.00 (Requires recent call center experience in any industry)
Call Center Rep. II: $20.50 - $21.00 (Requires recent banking experience)
Call Center Rep. III: $22.00 - $22.50 (Requires call center banking plus consumer lending experience)
Generous Benefits Include
Anthem & Delta Care USA Dental – From day one of employment! Life insurance at no cost to associates. 401(k) – OCCU contributes up to 8% of gross earnings (dollar for dollar). Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure. Sick hours – 7 days per year Paid Holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. Annual discretionary bonus Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.
We perform thorough background and credit check. EOE Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Orange County's Credit Union by 2x Get notified about new Service Representative jobs in
Santa Ana, CA . Customer Service Representative - State Farm Agent Team Member
Chino, CA $50,000.00-$84,000.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Mission Viejo, CA $30,000.00-$70,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Whittier, CA $60,000.00-$80,000.00 9 months ago Customer Service Representative - State Farm Agent Team Member
Santa Fe Springs, CA $25.00-$28.00 1 week ago Mission Viejo, CA $30,000.00-$70,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Chino Hills, CA $45,000.00-$60,000.00 3 months ago Garden Grove, CA $17.50-$18.50 1 month ago Member Service Representative (Full-Time) - Santa Ana
Toyota Place - BDC Representative - Service
Future Opening: Customer Service Representative - State Farm Agent Team Member
San Dimas, CA $40,000.00-$60,000.00 2 years ago Appointment Customer Representative | Work From Home
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr