Salient
Salient is pioneering voice AI solutions to transform consumer loan servicing and compliance. Our initial focus: the $1.5T U.S. auto lending market. In under two years since our launch Salient has seen rapid market growth, including: Scaling to more than $10M in ARR Partnering with some of the largest consumer lenders in America Cash flow positive Raising $65m in funding from top-tier venture capital investors Interfacing with more than 2 million unique US consumers Processing over $150M in cash transactions Preventing $30M in fraud and 35k+ CFPB violations In-person office culture in San Francisco, CA About the Role We're seeking a Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is crucial in enabling us to deliver reliable, compliant, and efficient customer service solutions to millions of borrowers. Responsibilities Design, implement, and maintain SIP/VoIP integrations between our AI platform and customer contact center systems (Alvaria UIP, LiveVox, Cisco, Genesys, etc) Configure and manage telecommunications infrastructure to ensure high availability and quality of service for voice communications Troubleshoot network, latency, and voice quality issues across different contact center integrations Create and maintain API integrations between our platform and client contact center solutions Collaborate with external customers and our engineering team to implement seamless integrations Requirements 2+ years of experience with SIP, WebRTC, and VoIP, nailed-up connections Prior experience integrating with Alvaria UIP, LiveVox, Cisco, Genesys Excellent customer communication integration speed is crucial Proficiency in troubleshooting network and voice quality issues Familiarity with cloud telephony services and infrastructure Strong debugging and problem-solving skills Experience with Python and Go Ability to work 4 days a week from our San Francisco office (open to candidates willing to relocate) As an early-stage company building at the frontier of AI, we work with high intensity and commitment. While schedules can vary by role/team, many weeks will demand extra focus, flexibility and time particularly during major launches and high impact sprints. We're seeking those who are aligned to and able to commit to that expectation which includes 4 days per week in our San Francisco Office. #J-18808-Ljbffr