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Job Summary:
ScaleAI is transforming how organizations build and deploy AI, with a focus on serving the Public Sector. The Technical Project Manager will drive innovation and transformation by addressing technical and operational challenges, ensuring customer success, and managing relationships to meet AI/ML objectives.
Responsibilities:
• Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
• Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions
• Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
• Transition AI/ML technologies and processes into working federal products / solutions even when requirements are undefined or ambiguous
• Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
• Lead a cross-functional team to exceed the customer’s AI/ML objectives
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Address engineering problems alongside the product development teams
Qualifications:
Required:
• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
• Prior experience at an API technology company and / or managing technical customers using an API
• Prior experience delivering technical solutions to government customers
• Proficiency in Python, SQL or other programming languages
• A proven track record in B2B client facing roles and expanding client relationships
• A track record of structured, analytics-driven problem solving
• Willingness to travel at least 25% of the time
• A track record of structured, analytics-driven problem-solving
• An understanding of ML operations process
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• Excellent verbal and written communication skills
• Minimum of 3 years of work experience on technical teams in industry or government
Company:
Scale AI provides a data-oriented platform that assists in the development of AI applications. Founded in 2016, headquartered in San Francisco, California, USA, team size 501-1000 employees, currently Late Stage.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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