Goodshuffle
About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support. About the Role
As a
Senior Customer Success Manager (CSM)
at Goodshuffle, you’ll play a key role in driving customer satisfaction, retention, and expansion. You’ll serve as a strategic advisor to our most complex and high-value customers - ensuring they’re seeing measurable value, adopting new features, and growing with the platform. You’ll also mentor CX team members, help shape CS processes, and partner cross-functionally to ensure the voice of the customer is heard across the company. This is an exciting opportunity for a driven, empathetic, and strategic CSM to step into a high-impact role at a company where Customer Success is at the heart of the business. Responsibilities
Own a portfolio
of high-value and complex accounts, ensuring ongoing satisfaction, retention, and growth
Drive customer outcomes
by identifying goals, aligning platform usage with those goals, and proactively surfacing opportunities for deeper value
Lead strategic check-ins , business reviews, and success planning for your accounts
Champion product adoption
through personalized guidance, education, and consultative support
Monitor account health
and act quickly to mitigate risk, flag product issues, and rally internal support when needed
Collaborate cross-functionally
with Sales, Product, Support, and Marketing to advocate for customer needs and contribute to product and process improvements
Mentor and support
CX teammates by sharing best practices, assisting with escalations, and contributing to team enablement
Contribute to strategic initiatives
such as improving onboarding, expanding upsell motions, or refining customer lifecycle playbooks
Requirements
5+ years of Customer Success or Account Management experience in a SaaS or B2B environment
Proven track record of managing mid-to-large portfolios with high retention and upsell success
Strong consultative skills with a customer-first mindset
Excellent communication, organization, and project management skills
Experience working cross-functionally in a fast-paced, collaborative environment
Self-motivated with a bias for action and comfort with ambiguity
Passion for technology and the events industry is a plus
Nice-to-Haves
Experience at a startup or scaling SaaS company
Familiarity with tools like Intercom, HubSpot, FullStory, and Confluence
Prior involvement in onboarding, playbook development, or customer education initiatives
What We Offer
Competitive salary and benefits
Hybrid work environment
Strong feedback culture with mentorship and growth opportunities
A passionate, tight-knit team focused on innovation and impact
A chance to make a real difference for small business owners in the events world
Join us in helping event professionals run stronger, smarter businesses - so they can focus on creating unforgettable events.
#J-18808-Ljbffr
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support. About the Role
As a
Senior Customer Success Manager (CSM)
at Goodshuffle, you’ll play a key role in driving customer satisfaction, retention, and expansion. You’ll serve as a strategic advisor to our most complex and high-value customers - ensuring they’re seeing measurable value, adopting new features, and growing with the platform. You’ll also mentor CX team members, help shape CS processes, and partner cross-functionally to ensure the voice of the customer is heard across the company. This is an exciting opportunity for a driven, empathetic, and strategic CSM to step into a high-impact role at a company where Customer Success is at the heart of the business. Responsibilities
Own a portfolio
of high-value and complex accounts, ensuring ongoing satisfaction, retention, and growth
Drive customer outcomes
by identifying goals, aligning platform usage with those goals, and proactively surfacing opportunities for deeper value
Lead strategic check-ins , business reviews, and success planning for your accounts
Champion product adoption
through personalized guidance, education, and consultative support
Monitor account health
and act quickly to mitigate risk, flag product issues, and rally internal support when needed
Collaborate cross-functionally
with Sales, Product, Support, and Marketing to advocate for customer needs and contribute to product and process improvements
Mentor and support
CX teammates by sharing best practices, assisting with escalations, and contributing to team enablement
Contribute to strategic initiatives
such as improving onboarding, expanding upsell motions, or refining customer lifecycle playbooks
Requirements
5+ years of Customer Success or Account Management experience in a SaaS or B2B environment
Proven track record of managing mid-to-large portfolios with high retention and upsell success
Strong consultative skills with a customer-first mindset
Excellent communication, organization, and project management skills
Experience working cross-functionally in a fast-paced, collaborative environment
Self-motivated with a bias for action and comfort with ambiguity
Passion for technology and the events industry is a plus
Nice-to-Haves
Experience at a startup or scaling SaaS company
Familiarity with tools like Intercom, HubSpot, FullStory, and Confluence
Prior involvement in onboarding, playbook development, or customer education initiatives
What We Offer
Competitive salary and benefits
Hybrid work environment
Strong feedback culture with mentorship and growth opportunities
A passionate, tight-knit team focused on innovation and impact
A chance to make a real difference for small business owners in the events world
Join us in helping event professionals run stronger, smarter businesses - so they can focus on creating unforgettable events.
#J-18808-Ljbffr