American Family Insurance
Digital and Technology MDM Product Owner
American Family Insurance, Keene, New Hampshire, us, 03431
This position executes the customer-facing digital/technology strategy as defined by digital/technology product managers. Contributes to the product roadmap and sets priorities for tasks within defined constraints. Troubleshoots and solves issues found in the customer experience by working with business and technical teams. May lead small teams on lower-level complexity products.
Position Compensation Range:
$86,000.00 - $142,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
This role requires MDM (Master Data Management) Experience.
Primary Accountabilities
Successfully executes digital/technology product initiatives across all stages of the product lifecycle, including MDM experience, early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration. Serves as the translator for both the customer and market, as well as internal stakeholders, including business lines and cross-functional teams. Identifies objectives and key results; analyzes customer feedback and usage metrics to recognize pain points and opportunities. Trains customers on new product features, partnering with stakeholders. Defines product backlog items that align with epics and ensures the backlog is visible, clear, and prioritized. Identifies, tracks, and mitigates product dependencies. Integrates usability studies, research, and market analysis into product requirements to enhance user satisfaction. Grows knowledge of leveraging design thinking, UX, and other frameworks into the product development process. This role requires MDM (Master Data Management) Experience. Specialized Knowledge and Skills Requirements
Experience providing customer-driven solutions, support, or service; Reltio experience is highly preferred. Knowledge of the technology industry, digital solutions, trends, and data science. Knowledge of agile methodologies, managing data and tech solutions, industry standards, and best practices. Understanding of the market, users, and landscape of digital products and applications. Strong verbal and written communication skills. Experience fostering a collaborative, cross-functional team environment. Critical thinking skills for analyzing opportunities and making recommendations. Results-oriented with a bias for action, attention to detail, and follow-through. Additional Information
Contingent on background checks. Contingent on signing a non-disclosure agreement. Sponsorship not available unless specified. We encourage applications even if you do not meet all requirements. Your diverse experiences may be relevant beyond listed qualifications. Benefits include medical, dental, vision, wellbeing programs, 401(k), pension, annual incentives, paid holidays, PTO, student loan repayment, and paid-family leave. Interns and contingent workers are not eligible for benefits. We are an equal opportunity employer, complying with all applicable laws regarding non-discrimination and non-harassment. Qualified applicants with criminal histories are considered.
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Successfully executes digital/technology product initiatives across all stages of the product lifecycle, including MDM experience, early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration. Serves as the translator for both the customer and market, as well as internal stakeholders, including business lines and cross-functional teams. Identifies objectives and key results; analyzes customer feedback and usage metrics to recognize pain points and opportunities. Trains customers on new product features, partnering with stakeholders. Defines product backlog items that align with epics and ensures the backlog is visible, clear, and prioritized. Identifies, tracks, and mitigates product dependencies. Integrates usability studies, research, and market analysis into product requirements to enhance user satisfaction. Grows knowledge of leveraging design thinking, UX, and other frameworks into the product development process. This role requires MDM (Master Data Management) Experience. Specialized Knowledge and Skills Requirements
Experience providing customer-driven solutions, support, or service; Reltio experience is highly preferred. Knowledge of the technology industry, digital solutions, trends, and data science. Knowledge of agile methodologies, managing data and tech solutions, industry standards, and best practices. Understanding of the market, users, and landscape of digital products and applications. Strong verbal and written communication skills. Experience fostering a collaborative, cross-functional team environment. Critical thinking skills for analyzing opportunities and making recommendations. Results-oriented with a bias for action, attention to detail, and follow-through. Additional Information
Contingent on background checks. Contingent on signing a non-disclosure agreement. Sponsorship not available unless specified. We encourage applications even if you do not meet all requirements. Your diverse experiences may be relevant beyond listed qualifications. Benefits include medical, dental, vision, wellbeing programs, 401(k), pension, annual incentives, paid holidays, PTO, student loan repayment, and paid-family leave. Interns and contingent workers are not eligible for benefits. We are an equal opportunity employer, complying with all applicable laws regarding non-discrimination and non-harassment. Qualified applicants with criminal histories are considered.
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