TECHNICAL SUPPORT SPECIALIST

TECHNICAL SUPPORT SPECIALIST Print (overnmentjobs.com/colorado/job\_bulletin.cfm?jobID=3529657&sharedWindow=0) Apply TECHNICAL SUPPORT SPECIALIST Salary $52,440.00 - $76,740.00 Annually Location Denver, CO Job Type Full Time Department Colorado Department of Human Services Job Number IIC 04632 04/26/2022 Closing 5/11/2022 11:59 PM Mountain + Description + Benefits + Questions Department Information This position is open to current Colorado residents only This job announcement will serve as an application pool for available positions that now exist or may exist in the future (including both part and full time positions) Review New COVID Compliance in the Conditions of Employment - Effective September 20th, 2021 Opt in below to receive text message updates on CDHS recruiting events! CDHSCareers About Us If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (olorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan (opera.org/) www.copera.org plus 401(k) and 457 plans + Medical and dental health plans (olorado.gov/pacific/dhr/benefits) + Employer supplemented Health Savings Account (olorado.gov/pacific/dhr/hsa) + Paid life insurance + Short- and long-term disability coverage + 10 paid holidays per year plus vacation and sick leave + BenefitHub (enefithub.com/) state employee discount program + Employee Wellness program MotivateMe (olorado.gov/pacific/dhr/wellness) + Excellent work-life programs, such as flexible schedules, training and more *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to olorado.gov/pacific/dhr/student-loan-forgiveness-programs Our Culture & Environment We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. About the Office of Behavioral Health Located within the Colorado Department of Human Services, the Office of Behavioral Health (OBH) is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the public behavioral health system. OBH funds, supports and monitors numerous mental health and substance abuse community programs and providers, and reviews and designates the State’s 27-65 providers. OBH also operates the Colorado Mental Health Institutes at Fort Logan and Pueblo. OBH executes the State’s federal responsibilities as the State Mental Health Authority and the State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds. This work unit exists within the Data and Evaluation section of OBH, which exists to gather, analyze, interpret, and disseminate information about behavioral health service policy, regulation, quality, and outcomes. The goals of this unit are influenced by and/or are accountable to federal and state law, regulation, policy, funding and trends. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. Description of Job The Data & Evaluation team is a 20+ member unit that strives to increase data knowledge, insights, and accessibility to improve behavioral health care across the state. We value innovation, persistence, drive, and, perhaps most importantly, a well-timed gif. The purpose of this position is to support the Office with the maintenance of Office data systems, ensure data integrity, and provide technical support to behavioral health providers. Data systems include TMS, CCAR, the DUI/DWAI Report System (DRS), the state Methadone Registry, and future data systems operated by the Office. The position ensures that providers know how to submit data and troubleshoot any technical issues which may prevent them from doing so. The position assists members of the public seeking technical assistance when accessing DRS. The position creates and maintains technical documentation to ensure continued data integrity and facilitate technical assistance. The position creates and runs reports to test and update data systems. To accomplish this work, the position possesses advanced skills with Microsoft Office products, including Microsoft Excel and Access, and basic SQL skills. Job duties: + This position provides oversight and testing to ensure that Office data systems are functioning, and/or are developed in such a way that they function correctly, once deployed. Data systems include TMS, CCAR, the DUI/DWAI Report System (DRS), the state Methadone Registry, and future data systems operated by the Office. Testing the data system(s) may occasionally require work outside of normal working hours. As a component of this work this position documents business requirements, tests computer systems to make sure functionality matches documentation; log errors when warranted, and coordinate and communicate data system changes with Office staff. + This position provides technical assistance to behavioral health providers and members of the public accessing Office data systems. Technical assistance includes, but is not limited to, training, entering/disconnecting users into the system(s), and password resets. The position uses software (e.g., Microsoft Access, SQL) to assist users, troubleshoot problems, and pull data for analysis. In addition, the position coordinates and communicates ongoing provider issues and needs to the D&E Unit. Data systems include TMS, CCAR, the DUI/DWAI Report System (DRS), the state Methadone Registry, and future data systems operated by the Office. Technical assistance may occasionally require work outside of normal working hours. + This position ensures that the data entered into the system(s) are accurate and timely. The position further monitors data submission compliance for contracts, State laws, State Rules, and Federal requirements. The position prepares and creates documents that audit contractor compliance with OBH business rules. Data systems include TMS, CCAR, the DUI/DWAI Report System (DRS), the state Methadone Registry, and future data systems operated by the Office. + Completes assigned tasks that may or may not be directly related to system oversight, technical assistance, or data integrity, but are required of the Office of Behavioral Health and/or the Data and Evaluation Section for proper functioning. Examples: emergency data requests for various entities (i.e., legislature, public records requests, and requests from the OBH fiscal/contracts team) and any other duties as assigned. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Education: Bachelor's degree from an accredited institution in data science, information systems, computer science, or similar field of study. AND Two years of professional experience in an occupational field related to the work assigned to the position. Substitutions: Additional appropriate experience will substitute for the degree requirement on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis. Preferred Qualifications: + Experience working with Tableau + Experience working with TOAD + Experience working with State Medicaid payment data + Experience working with behavioral health data + Experience in Enterprise reporting and analysis tools Conditions of Employment: + Able to pass a standard background check + Travel: As needed primarily within the Denver Metro area for meetings + Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. + Effective September 20, 2021, this position will require documented proof of full COVID-19 vaccination. New employees will be required to provide attestation to their status with proof of vaccination within thirty (30) business days of hire. Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance. If you would like to request a medical or religious exemption, please contact CDHS_HumanResources@state.co.us Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information This position will be paid bi-weekly How to Apply (PLEASE READ CAREFULLY) Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS. Comparative Analysis Process The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants. For recruiting questions, please contact lisa.bacon@state.co.us The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. ADAAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791 Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it. ~The State of Colorado is an equal opportunity employer~ The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. 02 Are you a current or previous employee? If yes, enter 1) the State agency name 2) dates you were employed and 3) your employee number (begins with 997) in the space provided. 03 Please describe your experience providing technical support to individuals. What data system(s) did you use, what types of support did you provide? 04 Please describe your experience documenting technical data-related information. What did you do; how was the information used by others? 05 What other relevant experience do you have that you think makes you a "good fit" for this position? Required Question Agency State of Colorado Department Colorado Department of Human Services Address 1575 Sherman St. Denver, Colorado, 80203 Phone 303-866-7100 Website olorado.gov Apply Please verify your email address Verify Email