KDDI America

System Engineer

KDDI America, San Francisco

Job Description:

PC, Server, and Azure support for customers
Assist & support customers (internal & external) with installation, upgrading, configuration, troubleshooting, and ongoing usability of workstations (desktops/laptops), printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
Support in-person and remote employee support on hardware, software, questions, and network-related problems (on-site and remote)
Manage documentation related to servers & network
Create, manage, document, and update trouble tickets as necessary within the company ticketing system
Escalate problems when unable to resolve
Perform other duties as assigned by supervisor
Provide advanced technical support with Microsoft products (Windows 10, Office 2016, etc.)
Ensure the successful completion of all daily tasks (externally and self-assigned)
Have knowledge and experience with Azure services and VMs
Create and update system documents, operation manuals, knowledge base, trouble history, etc.
Report to supervisor

Experience Required: 2+ years of TCP/IP network experience or equivalent knowledge.

Skills Required:

English and Japanese (Required)
Helpdesk support experience (Preferred)
Excellent communication skills with customers, vendors/carriers, and company staff
Strong documentation skills
Proficiency with Microsoft Office products (Visio, Word, etc.)
Own car for visiting customer offices
Knowledge of Azure (Desired)
MCSA/MCSE certification (Desired)

Compensation: $29 per hour