Logo
Tyler Technologies

CX Senior Director, Business Analytics

Tyler Technologies, Plano

Save Job

Join to apply for the CX Senior Director, Business Analytics role at Tyler Technologies

Join to apply for the CX Senior Director, Business Analytics role at Tyler Technologies

Get AI-powered advice on this job and more exclusive features.

Responsibilities
Define CX operational and financial KPIs to measure value creation and service outcomes.

  • Lead performance reporting and data storytelling to senior leaders and the board.
  • Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments.
  • Benchmark performance against industry standards.
  • Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards.
Description
Responsibilities
Define CX operational and financial KPIs to measure value creation and service outcomes.
  • Lead performance reporting and data storytelling to senior leaders and the board.
  • Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments.
  • Benchmark performance against industry standards.
  • Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards.
Qualifications
  • Bachelor’s in Finance, Business, or Economics (Master’s preferred).
  • 8+ years in business data analytics or performance strategy or data driven operations roles.
  • Advanced knowledge of analytics frameworks, BI tools, and financial modeling.
Success Metrics
  • Improved insight into CX cost-effectiveness.
  • Better prioritization of investments based on client and financial data.
  • Increased adoption of analytics standards and KPIs across divisions.

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Business Development and Sales

  • Industries

    Software Development

Referrals increase your chances of interviewing at Tyler Technologies by 2x

Sign in to set job alerts for “Director Business Analytics” roles.

Plano, TX $164,780.00-$296,610.00 4 days ago

Director of Business Development Analytics & Intelligence

Frisco, TX $117,860.00-$200,360.00 2 months ago

Director, Power & Gas Commercial Analytics

Director of Account Management and Analytics Advisor

Sr. Director, Global Sales Strategy and Analytics

Irving, TX $134,000.00-$185,000.00 2 weeks ago

Frisco, TX $211,200.00-$363,000.00 6 days ago

Director, Strategic Analytics Initiatives

Irving, TX $116,000.00-$164,000.00 5 days ago

Head of Revenue Management and Marketing

Director Supply Chain Systems and Analytics

Director, CFO Services (OPEN TO ALL US LOCATIONS)

Dallas, TX $150,000.00-$225,000.00 2 weeks ago

Sr. Manager/Director, Manufacturing Systems

Director, Business Operations (Marketplace Growth)

Director of Marketing And Business Development

Senior Director, Analytics (Hybrid based in Dallas, TX)

Director of Data Management and Analytics

Director, Business Operations (Marketplace Growth)

Advanced Analytics - Program Director Data Governance

Senior Director of Pricing and Profitability

Dallas, TX $216,670.00-$497,720.00 2 weeks ago

Senior Sales Director, Healthcare IT Solutions (Private Sector)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr