ServiceNow CMDB And ITAM Architect

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Position: ServiceNow CMDB And ITAM Architect
Location: Washington, DC (Hybrid)
Job Description
Client is seeking an experienced ServiceNow CMDB & ITAM Architect to lead the design, implementation, and optimization of enterprise configuration management and asset tracking systems. This role is ideal for someone with a deep understanding of ServiceNow modules (CMDB, ITAM, Service Mapping), strong technical integration skills, and a strategic mindset to align CMDB practices with business goals. The architect will partner with IT, cybersecurity, operations, and procurement stakeholders to ensure accurate data, robust service dependency mapping, and governance in a complex IT ecosystem.
Key Responsibilities

• Architect and implement scalable CMDB solutions integrated with IT Asset Management (ITAM) processes.
• Configure and maintain ServiceNow CMDB, Service Mapping, Discovery, ITAM, and ITOM modules.
• Develop and maintain dynamic service maps to model relationships between CIs, applications, and business services.
• Integrate lifecycle data for hardware, software, and cloud assets into the CMDB.
• Build integrations between ServiceNow and ITSM tools, monitoring systems, cloud platforms (AWS, Azure), and SaaS applications.
• Use automation tools (e.g., ServiceNow Discovery, APIs) to maintain data integrity and accuracy.
• Establish governance frameworks for CMDB and Service Mapping, including policies, access controls, and data ownership.
• Generate reports and dashboards to provide insights into asset utilization, risk, and cost optimization.
• Support change and incident impact analysis using service dependency maps.
• Document processes and provide training on CMDB and Service Mapping best practices.
• Stay informed on emerging trends (AI/ML, automation, cloud-native services) to enhance CMDB/ITAM capabilities.
• Collaborate with cross-functional teams including DevOps, Security, Governance, and Risk to define and enforce CMDB strategies.
  

Required Skills : servicenow

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  IT Services and IT Consulting

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