This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00/hr - $40.00/hr
REQUIRED
Job Title: IT Operations & End User Support
Compensation: $30-40/hr
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Qualifications:
Job Description: (Confirm with client)
A public biotech company is seeking an IT Operations & End User Support Consultant to assist with consistent onboarding of new employees and provide reliable Tier I and II support for both Mac and Windows environments. The consultant will troubleshoot issues related to Office 365, Zoom, Okta, and other productivity tools. This role offers a refreshing, tight-knit culture with minimal politics and a collaborative atmosphere.
Required Technical Skills & Experience:
- Tier I and II end-user support experience
- Confident supporting both Mac and Windows users
- Ability to troubleshoot Office 365 and video platforms (Zoom preferred)
- High emotional intelligence (EQ); personable and empathetic with end users
Preferred Technical Skills & Experience:
- Okta user administration
- Exposure to InTune and/or JAMF
- Prior experience in a biotech environment
Responsibilities & Day-to-Day Tasks:
- Execute onboarding tasks for new employees
- Provide Tier I and II support for Mac and Windows devices
- Troubleshoot Zoom and Office 365 issues
- Administer Okta user accounts
- Manage tickets using FreshService
- Support implementation of Secure Access
REQUIRED
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Seniority level
Seniority level
Associate
Employment type
Employment type
Part-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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