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Job Summary:
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country, seeking an Applications Engineer to support all staff and live events. The role involves providing Tier 2 and 3 technical assistance across various environments, including hardware, software, and networking, while ensuring high availability and reliability of core systems.
Responsibilities:
• Provide Tier 2 and 3 technical support to all MSE end-users, focusing on advanced troubleshooting of hardware, software, network, broadcast, and A/V systems.
• Coordinate and resolve Active Directory, Azure/Entra ID, Exchange, SharePoint, and Print Server systems, including account management, policy enforcement, and vendor case resolution.
• Assist with managing endpoints and configure policies using Microsoft Intune, AutoPilot, and JAMF Pro.
• Lead software patch deployments, service packs, and bug fixes across end-user devices, servers, and virtual machines using the Tanium Deployment Tool.
• Participate in major incident resolution and produce detailed root cause analysis reports.
• Monitor system alerts to ensure high availability and reliability of core systems.
• Perform scheduled daily, weekly, and monthly backups to maintain data integrity.
• Diagnose and manage issues related to Windows Servers, printer systems, financial software, and specialty applications.
• Perform advanced network technical support for switches, wireless access points, and port configurations to ensure efficient system performance.
• Provide technical support during live events at Capital One Arena, ensuring seamless operations.
• Document and track all work accurately in the ticketing management system.
• Collaborate with Tier 1 and Tier 2 staff to resolve application issues, provide recommendations, and train staff on standard processes.
• Create, maintain, and share Standard Operating Procedures and Knowledge Base articles.
• Other duties as assigned.
Qualifications:
Required:
• Bachelor's degree in Computer Science or related IT field.
• 5+ years of experience as a Desktop Support Engineer II, Technical Support Engineer II, or similar role.
• Demonstrated knowledge in configuration of Microsoft Azure / Active Directory, Windows Server, Office 365, Exchange, SharePoint, Intune, JAMF.
• Knowledge of computer software, desktop and mobile operating systems, hardware, and networking.
• Hands-on experience with Windows and macOS environments.
• Superb interpersonal, written, and verbal communication skills.
• Strong problem solving and critical thinking skills.
• Able to work effectively both independently and in a team.
• Ability to resolve issues remotely and provide clear instructions.
• Ability to balance and prioritize work with competing target dates.
• Flexibility to work evenings, weekends, and holidays as needed.
Preferred:
Company:
Monumental Sports & Entertainment is one of the largest integrated sports and entertainment companies Founded in 1997, the company is headquartered in Washington, District of Columbia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Monumental Sports & Entertainment has a track record of offering H1B sponsorships.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Industries
Software Development
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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