*Description*
We are seeking detail-oriented, customer-focused technicians to support a large-scale Windows 11 rollout across multiple locations in the DC and Baltimore area. Candidates must have reliable transportation. This role involves imaging, provisioning, laptop swaps, and repurposing returned devices. Technicians will work closely with end users, including staff, and must demonstrate professionalism and adaptability.
Key Responsibilities:
- Imaging & Pre-Provisioning
- Follow documented imaging procedures
- Handle various device scenarios (new, repurposed, quarantined, RMA, etc.)
- Ensure proper enrollment and compliance
- Add users to appropriate groups
- Install core and non-standard apps via Company Portal
- Perform quality control checks: Start menu, taskbar, network drives, printers, OneDrive, Acrobat, Outlook, Office ribbon settings, file associations, and compliance status
- Schedule and conduct laptop swap sessions (in-person or remote)
- Guide users through login, setup, and personalization
- Reclaim and process Windows 10 laptops
- Clean and inspect returned laptops
- Test keyboard, screen, ports, and battery (especially Gen 7 models)
- Flag devices for RMA if under warranty
- Reimage and shelve usable devices
Additional Skills & Qualifications
Preferred:
- Experience supporting a Windows 10 to 11 rollout
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington, DC.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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