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About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.
Job Description
About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.
Position Overview:
As an IT Manager/Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.
Key Qualifications:
- 6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space.
- Bachelor's Degree in Computer Science or a related field, or equivalent experience.
- Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks).
- In-depth knowledge of technical management, system analysis, and computer hardware/software systems.
- Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook.
- Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment.
- Strong decision-making skills, initiative, and a positive attitude.
- High attention to detail and accuracy in all aspects of work.
- Exceptional communication skills with a focus on delivering outstanding customer service.
- A collaborative mindset, working effectively with clients, vendors, and internal teams.
- Ability to perform well under pressure while maintaining professional interactions with clients.
- Proven track record of successfully building and maintaining client relationships.
- Experience with data management, CRM, Cloud, or Digital projects.
- Able to thrive in ambiguous environments with adaptability.
- Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus.
Company Description
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.
Please look us up at Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies. Please look us up at
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
IT Services and IT Consulting
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