Technical Account Manager

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ICE Consulting - Managed IT & Cybersecurity for Life Sciences provided pay range

This range is provided by ICE Consulting - Managed IT & Cybersecurity for Life Sciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $145,000.00/yr

About ICE Consulting:
ICE Consulting is a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997, we have been specializing in providing managed IT services and managed security services for small to medium-sized enterprises. We are seeking dedicated and enthusiastic individuals to join our team and contribute to the growth and success of our company.
Position Overview:
As an Technical Account Manager at ICE Consulting, you will be instrumental in developing and nurturing strong relationships with our clients. Your primary responsibility will be to understand clients' IT needs and manage their technical support requirements effectively. This role requires a blend of technical expertise, customer service excellence, and the ability to analyze data and implement strategic solutions. You will coordinate with internal engineering teams to ensure that our clients' IT infrastructures are secure and efficient, serving as the point of contact for all technical inquiries.
Requirements
Key Qualifications:

• 6-11 years of experience in IT management or as a technical account manager, ideally with a focus on consulting within the Managed Service Provider (MSP) space
• Bachelor's Degree in Computer Science or a related field, or equivalent experience
• Strong IT background with proven experience in relevant technologies and systems.
• Strong proficiency with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks)
• In-depth knowledge of technical management, system analysis, and computer hardware/software systems
• Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook
• Excellent organizational skills and the ability to multitask and prioritize in a fast-paced environment
• Strong decision-making skills, initiative, and a positive attitude
• High attention to detail and accuracy in all aspects of work
• Exceptional communication skills with a focus on delivering outstanding customer service
• A collaborative mindset, working effectively with clients, vendors, and internal teams
• Ability to perform well under pressure while maintaining professional interactions with clients
  

Preferred Qualifications:

• Proven track record of successfully building and maintaining client relationships
• Experience with data management, CRM, Cloud, or Digital projects
• Able to thrive in ambiguous environments with adaptability
• Experience in regulated industries, such as Financial Services, Healthcare, or Life Sciences, is a plus
  

Join us at ICE Consulting and make a meaningful impact by enhancing our clients' IT experiences!
Benefits

• 401(k) with company match
• Paid holidays
• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401k, IRA)
• Paid Vacation Time
• Training & Development
• Work-From-Home Option
• Wellness Resources

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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