Onondaga Community College
About Onondaga Community College: Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.Job Description: BROAD FUNCTION The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.MAJOR RESPONSIBILITIES Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.This position provides technical support and administration to the following areas: Standardized PCs, laptops and printersMobile devices/wireless network connectivityStandardized software applications and operating systemsStandardized computing image developmentConfiguration management systemsDirectory servicesGeneral departmental data systemsGeneral departmental software systemsDepartmental CRM systems Effectively serves as a project lead for specific IT projects and implementation plans.Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.Conducts proper and professional management practices being mindful of appropriate business principles.Stays current with general technology trends and emerging technology as required by the college and department. Requirements: MINIMUM QUALIFICATIONS Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience. PREFERRED QUALIFICATIONS Experience with Microsoft Configuration Manager and Microsoft IntuneProficiency in Microsoft 365 administration and supportBackground in Group Policy creation and implementationExperience supporting macOS devices and administration via JAMFFamiliarity with Advanced Threat Protection solutionsIndustry certifications such as: CompTIA A+Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)Help Desk Institute (HDI) certifications KNOWLEDGE, SKILLS AND ABILITIES Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems Ability to develop new and innovative processes in support of continuous improvementStrong oral and written communications skillsProven ability to successfully operate within a customer service frameworkProven ability to successfully complete multiple projects within scope, budget and schedule.Experience with operational change and problem management proceduresKnowledge and experience in project management principles and practiceAbility to work in and embrace a team-focused environmentExcellent interpersonal and customer service skillsFlexibility to adapt and thrive in a progressive and changing work environment Additional Information: Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.Onondaga Community College offers a generous and competitive benefits package including: New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).Excellent health, dental, and vision insurance plans (qualifying domestic partner included). Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers. Application Instructions: To be considered, please submit a resume and cover letter at time of application.The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.Offers are contingent upon the completion of a background check, and official transcripts are required upon hire. Please contact hr@sunyocc.edu if you have questions