Onondaga Community College is hiring: IT Technology Support Analyst in City of S

Overview

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Position

Job Description

BROAD FUNCTION

The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.

Responsibilities

• Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
• This position provides technical support and administration to the following areas:
  • Standardized PCs, laptops and printers
  • Mobile devices/wireless network connectivity
  • Standardized software applications and operating systems
  • Standardized computing image development
  • Configuration management systems
  • Directory services
  • General departmental data systems
  • General departmental software systems
  • Departmental CRM systems
• Effectively serves as a project lead for specific IT projects and implementation plans.
• Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
• Conducts proper and professional management practices being mindful of appropriate business principles.
• Stays current with general technology trends and emerging technology as required by the college and department.

Requirements

Minimum Qualifications

• Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience with Microsoft Configuration Manager and Microsoft Intune
• Proficiency in Microsoft 365 administration and support
• Background in Group Policy creation and implementation
• Experience supporting macOS devices and administration via JAMF
• Familiarity with Advanced Threat Protection solutions
• Industry certifications such as:
  • CompTIA A+
  • Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
  • Help Desk Institute (HDI) certifications

Knowledge, Skills and Abilities

• Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems
• Ability to develop new and innovative processes in support of continuous improvement
• Strong oral and written communications skills
• Proven ability to successfully operate within a customer service framework
• Proven ability to successfully complete multiple projects within scope, budget and schedule
• Experience with operational change and problem management procedures
• Knowledge and experience in project management principles and practice
• Ability to work in and embrace a team-focused environment
• Excellent interpersonal and customer service skills
• Flexibility to adapt and thrive in a progressive and changing work environment

Additional Information

• Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
• Onondaga Community College offers a generous and competitive benefits package including:
  • New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
  • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Application Instructions

• To be considered, please submit a resume and cover letter at time of application.
• The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
• Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

Please contact hr@sunyocc.edu if you have questions