Systems Administrator Tier 2 | Client-Facing, Project-Focused (MSP)

Systems Administrator Tier 2 | Client-Facing, Project-Focused (MSP)

Systems Administrator Tier 2 | Client-Facing, Project-Focused (MSP)

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range

$70,000.00/yr - $75,000.00/yr Systems Administrator Tier 2 | Client-Facing, Project-Focused (MSP) Des Plaines, IL | Hybrid | Full-Time Tired of being stuck on password resets? Ready to finally use your skills on the kind of tech challenges that actually make you better at your job? Were not your average MSP. Led by a dynamic, high-energy leadership team, weve built a company where technical growth, real problem-solving, and an open culture come standard. Our clients are mainly in the architecture, engineering, and construction spacemeaning the problems are diverse, the projects are impactful, and the pace is fast (in the best way possible). As a

Tier 2 Systems Administrator , youll go beyond helpdesk tickets to handle client infrastructure, troubleshoot complex issues, implement cloud solutions, and play a key role in delivering top-tier IT experiences. If you're ready to move up, think critically, and actually enjoy what you doyoull thrive here. What Youll Be Doing Act as the escalation point for unresolved Tier 1 issues Troubleshoot and resolve advanced infrastructure issues across networks, servers, and cloud systems Configure and manage Microsoft 365 (Exchange, Intune, MFA, Conditional Access, SharePoint migrations) Maintain Active Directory, GPOs, DNS, DHCP, and VPN connectivity Perform hardware/software deployments and smooth data migrations Collaborate directly with clientson-site and remoteto ensure satisfaction and clarity Join an on-call rotation (light and shared) for critical issue coverage Document systems and processes to elevate knowledge sharing across the team What You Bring 5+ years of hands-on IT experience (at least 2+ in an MSP environment strongly preferred) Expert-level troubleshooting in Microsoft server/workstation environments Proficiency in Microsoft 365, Intune, SharePoint, Azure AD Familiarity with firewalls, site-to-site VPNs, endpoint security, and licensing management Experience with GPOs, AD Connect, DNS, DHCP, and MFA Client-facing confidence and communication skillsyou can break down tech in plain English A proactive mindsetalways looking for better solutions, not just fixes A reliable vehicle (youll visit clients in and around Des Plaines 23x/week) What Makes This Role Different You wont be stuck on entry-level tickets

we respect your time and skills Youll work with the latest tools

no outdated tech stacks here Youll grow fast

youll get project exposure and career support to level up Youll be heard

our leadership wants your ideas, not just your output Youll be part of a real team

collaborative, funny, supportive, and smart Hybrid work schedule

enjoy WFH flexibility plus in-person camaraderie Monthly team lunches & quarterly events

game nights, rooftop hangouts, and more Career development

we support certifications, training, and growth paths Open-door culture

your input and voice

will

shape how we grow Casual vibe, serious tech

think brainstorming over pizza, not silos and status meetings If you're ready to grow your skills, be challenged, and actually enjoy your MSP job againthis is your shot. Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job

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