LHH Recruitment Solutions
Client Support Specialist II
Location:
Cincinnati, OH
Schedule:
1st Shift (9:00 AM - 6:00 PM)
Pay Rate:
$23-$25/hour
Employment Type:
Contract-to-Hire
Our client, a respected leader in fleet management solutions, is seeking a Client Support Specialist II to join their support team in Cincinnati, Ohio. This is a contract-to-hire opportunity offering competitive pay and the potential for long-term growth.
Position Overview
The Client Support Specialist II is a key member of the support organization, responsible for managing and executing client service requests with precision, speed, and professionalism. This role ensures timely resolution of client inquiries while maintaining a high standard of accuracy and client satisfaction.
Key Responsibilities
Client Request Management Serve as the primary contact for day-to-day client service requests.
Address inquiries related to vehicle orders, deliveries, driver onboarding, licensing and titling, fuel cards, insurance verification, and related services.
Monitor and manage open tasks to ensure timely execution.
Service Delivery & Accuracy
Execute client tasks from initiation to completion with a focus on accuracy.
Collaborate with internal teams to resolve issues and provide proactive updates.
Adhere to quality control standards and escalate service barriers as needed.
Cross-Functional Collaboration
Coordinate with internal departments including Licensing & Titling, Maintenance, Vehicle Acquisition, and Client Partnership Managers.
Ensure clear communication and smooth task handoffs between teams.
Documentation & Systems
Maintain accurate records of client interactions and service activities.
Prepare and send professional client communications and documentation.
Ensure consistent logging in client management systems to support reporting and visibility.
Client Experience & Continuous Improvement
Represent our client's brand with professionalism and empathy.
Identify recurring service issues and suggest process improvements.
Contribute to a positive, team-oriented environment focused on service excellence.
Qualifications
High school diploma or equivalent required; Associate or Bachelor's degree preferred.
Minimum of 2 years of experience in client service, operations, or administrative support.
Fleet or automotive industry experience preferred.
Proficiency in Microsoft Office and familiarity with CRM or workflow platforms.
Ability to work a 9:00 AM - 6:00 PM schedule.
Pay Details:
$23.00 to $25.00 per week
Search managed by:
Bianca Kimble
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Location:
Cincinnati, OH
Schedule:
1st Shift (9:00 AM - 6:00 PM)
Pay Rate:
$23-$25/hour
Employment Type:
Contract-to-Hire
Our client, a respected leader in fleet management solutions, is seeking a Client Support Specialist II to join their support team in Cincinnati, Ohio. This is a contract-to-hire opportunity offering competitive pay and the potential for long-term growth.
Position Overview
The Client Support Specialist II is a key member of the support organization, responsible for managing and executing client service requests with precision, speed, and professionalism. This role ensures timely resolution of client inquiries while maintaining a high standard of accuracy and client satisfaction.
Key Responsibilities
Client Request Management Serve as the primary contact for day-to-day client service requests.
Address inquiries related to vehicle orders, deliveries, driver onboarding, licensing and titling, fuel cards, insurance verification, and related services.
Monitor and manage open tasks to ensure timely execution.
Service Delivery & Accuracy
Execute client tasks from initiation to completion with a focus on accuracy.
Collaborate with internal teams to resolve issues and provide proactive updates.
Adhere to quality control standards and escalate service barriers as needed.
Cross-Functional Collaboration
Coordinate with internal departments including Licensing & Titling, Maintenance, Vehicle Acquisition, and Client Partnership Managers.
Ensure clear communication and smooth task handoffs between teams.
Documentation & Systems
Maintain accurate records of client interactions and service activities.
Prepare and send professional client communications and documentation.
Ensure consistent logging in client management systems to support reporting and visibility.
Client Experience & Continuous Improvement
Represent our client's brand with professionalism and empathy.
Identify recurring service issues and suggest process improvements.
Contribute to a positive, team-oriented environment focused on service excellence.
Qualifications
High school diploma or equivalent required; Associate or Bachelor's degree preferred.
Minimum of 2 years of experience in client service, operations, or administrative support.
Fleet or automotive industry experience preferred.
Proficiency in Microsoft Office and familiarity with CRM or workflow platforms.
Ability to work a 9:00 AM - 6:00 PM schedule.
Pay Details:
$23.00 to $25.00 per week
Search managed by:
Bianca Kimble
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.