The University of Texas at Austin
Box Office Representative (Open to work study and non-work study)
The University of Texas at Austin, Austin, Texas, United States, 78701
Box Office Representative
For the 2025-2026 academic year, the Department of Theatre and Dance is looking for creative, detail-oriented student employees to join the department's Front of House team as a Box Office Representative. This position provides customer service to our patrons by supporting sales and ticketing services for performances at the Department of Theatre and Dance. This is a part time position requiring day, evening and weekend shifts coordinated around our season performance schedule. The Department of Theatre and Dance is a world-class educational environment that serves as the ultimate creative incubator for the next generation of artists, thinkers and leaders in theatre and performance. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. Responsibilities: Assist patrons with purchasing tickets at the point of sale; resolving questions or concerns in a timely and professional manner. Maintain knowledge of department events and policies; Box Office Representatives can clearly articulate events happening in the mainstage season as well as other department events as needed, ticketing options and complimentary ticketing policies. Process ticket sales, coordinate will call, and other ticket requests as needed through ticketing system (Thundertix) and collect complete and accurate data from guests. Ensure proper money-handling procedures are followed in all transactions; set up, manage and reconcile all box office transactions during a shift. Serve as a positive, professional and enthusiastic point of contact for all guests. Maintain a positive attitude while assisting others. Other duties as required. Required Qualifications
Must be a University of Texas at Austin student, enrolled for at least 6 credit hours. Must be authorized to work in the U.S. Customer service experience, preferably in the ticketing, entertainment, arts or hospitality industries. Ability to maintain a high level of poise and professionalism in all circumstances. Ability to sit for long periods of time. Strong written and verbal skills. Preferred Qualifications
Strong attention to detail. Understanding of software programs including point of sale systems and Microsoft Word, Excel and Outlook. Experience with ticketing systems (Thundertix). Passion for and/or experience in the performing arts. Salary Range
$12.50 per hour Working Conditions
Work performed in standard office conditions. Constant proximity with the public. Sitting for an extended period of time. Work Shift
Employees work an average of six hours per week during our performance season. Work to be performed in-person, on campus (300 East 23rd Street, Austin, Texas). Position ends on April 19, 2026. Rehire eligible based on performance. Required Materials
Resume/CV 2 work references with their contact information; at least one reference should be from a supervisor Fall 2025 semester course schedule Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation. Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
For the 2025-2026 academic year, the Department of Theatre and Dance is looking for creative, detail-oriented student employees to join the department's Front of House team as a Box Office Representative. This position provides customer service to our patrons by supporting sales and ticketing services for performances at the Department of Theatre and Dance. This is a part time position requiring day, evening and weekend shifts coordinated around our season performance schedule. The Department of Theatre and Dance is a world-class educational environment that serves as the ultimate creative incubator for the next generation of artists, thinkers and leaders in theatre and performance. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. Responsibilities: Assist patrons with purchasing tickets at the point of sale; resolving questions or concerns in a timely and professional manner. Maintain knowledge of department events and policies; Box Office Representatives can clearly articulate events happening in the mainstage season as well as other department events as needed, ticketing options and complimentary ticketing policies. Process ticket sales, coordinate will call, and other ticket requests as needed through ticketing system (Thundertix) and collect complete and accurate data from guests. Ensure proper money-handling procedures are followed in all transactions; set up, manage and reconcile all box office transactions during a shift. Serve as a positive, professional and enthusiastic point of contact for all guests. Maintain a positive attitude while assisting others. Other duties as required. Required Qualifications
Must be a University of Texas at Austin student, enrolled for at least 6 credit hours. Must be authorized to work in the U.S. Customer service experience, preferably in the ticketing, entertainment, arts or hospitality industries. Ability to maintain a high level of poise and professionalism in all circumstances. Ability to sit for long periods of time. Strong written and verbal skills. Preferred Qualifications
Strong attention to detail. Understanding of software programs including point of sale systems and Microsoft Word, Excel and Outlook. Experience with ticketing systems (Thundertix). Passion for and/or experience in the performing arts. Salary Range
$12.50 per hour Working Conditions
Work performed in standard office conditions. Constant proximity with the public. Sitting for an extended period of time. Work Shift
Employees work an average of six hours per week during our performance season. Work to be performed in-person, on campus (300 East 23rd Street, Austin, Texas). Position ends on April 19, 2026. Rehire eligible based on performance. Required Materials
Resume/CV 2 work references with their contact information; at least one reference should be from a supervisor Fall 2025 semester course schedule Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation. Retirement Plan Eligibility: Students in this position may choose to enroll in the UTSaver voluntary retirement programs. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.