NGK INSULATORS
JOB TITLE: QA Engineer
JOB GRADE: EX05
FLSA STATUS: EXEMPT
DEPARTMENT NAME: Quality Assurance
DEPARTMENT CODE: QUALAS REPORTS TO:
Area Manager
POSITION SUMMARY
Provides support for the Quality Management System under the supervision of the Quality Manager. Oversees the effective implementation of quality procedures and facilitates both internal and external audits. Ensures that products and processes consistently meet established quality standards and customer requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned):
Maintains quality management system documentation including standard operating procedures, work instructions, and reports. Leads internal audits and assists with external registrar and customer audits Monitors and reports on key quality metrics (nonconformances, customer complaints, corrective actions) Trains and supports staff on QMS procedures and quality standards Collaborates with cross functional teams to support process improvements and customer satisfaction. Supports production with quality-related issues Responds promptly to quality incidents and participates in root cause analysis to prevent recurrence. Coordinates the implementation and follow-up of corrective and preventive actions, ensuring timely closure and effectiveness. Prepares and delivers reports and presentations on audit findings, process improvements, and compliance status for management review. This position has no supervisory responsibilities.
III. REQUIRED COMPETENCIES
Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to ensure customer satisfaction. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn’t misrepresent him/herself for personal gain. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. Communication: Conveys information clearly in writing and speech; listens effectively and responds appropriately; communicates in a timely manner; is open and honest; keeps and uses confidential information with discretion; adjusts to a level understandable for the audience. Decision Making and Problem Solving: Searches for creative, innovative new ideas; displays sound judgment; makes effective and appropriate decisions; acts promptly; is decisive; provides holistic solutions; identifies problems in advance; gathers and analyzes information; determines root cause using problem solving tools; considers multiple factors. Dependability / Self-Management: Self-adheres to policy, schedules and procedures; carries out work assignments without close supervision in a timely manner; reliable and follows through on commitments; accepts feedback and pursues self-development; deals confidently with challenging circumstances. Interpersonal Skills: Gets along well with others; cooperative, flexible and responsive; actively contributes to team goals; values diversity; demonstrates respect; appreciates opinions; builds unity; communicates constructively. Motivation and Commitment: Proactive positive approach; dedicated to responsibilities; gives extra effort; adapts to change in a positive, constructive manner; self-sufficient requiring minimal supervision; seeks additional assignments. Safety & Environmental Awareness & Compliance:
Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and takes corrective actions.
REQUIRED AND PREFERRED QUALIFICATIONS
Required and Preferred Education and/or Experience
Bachelor’s degree is required, preferably with a technical related major. Proficiency in Microsoft Office is required. Experience in the automotive industry is preferred. Familiarity with applicable industry standards, such as ISO 9001 and IATF 16949 is preferred. Required Communication Skills
Demonstrates verbal and written communication abilities. Experienced in preparing concise reports, delivering presentations, and facilitating cross-functional meetings. Ability to communicate with all levels within the plant and with customers. Proficient in collaborating across departments to address quality issues and support continuous improvement initiatives. Required Mathematical Skills
Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent; capacity to draw and interpret charts and graphs. Required Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Additional Skills and Qualifications
Internal auditing, document control, and risk-based thinking Understanding of core tools (APQP, PFMEA, Control Plan, MSA, SPC, and PPAP) Ability to perform data analysis and use quality tools (capability analysis, pareto charts, fishbone diagrams, 5Why, 8D, etc.) Able to manage projects ensuring deadlines and quality objectives are met. Utilizes critical thinking and has excellent attention to detail PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; reach with hands and arms; and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the member may be exposed to extreme heat and vibration. The member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
VII. SAFETY REQUIREMENTS/PPE
Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions.
VIII. EMPLOYMENT DISCLAIMER
This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties, or responsibilities that are required of the employee.
Revised 8/11/2025
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
JOB GRADE: EX05
FLSA STATUS: EXEMPT
DEPARTMENT NAME: Quality Assurance
DEPARTMENT CODE: QUALAS REPORTS TO:
Area Manager
POSITION SUMMARY
Provides support for the Quality Management System under the supervision of the Quality Manager. Oversees the effective implementation of quality procedures and facilitates both internal and external audits. Ensures that products and processes consistently meet established quality standards and customer requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES (The section is not intended to be an all-inclusive list and NGK Ceramics reserves the right to include other duties as assigned):
Maintains quality management system documentation including standard operating procedures, work instructions, and reports. Leads internal audits and assists with external registrar and customer audits Monitors and reports on key quality metrics (nonconformances, customer complaints, corrective actions) Trains and supports staff on QMS procedures and quality standards Collaborates with cross functional teams to support process improvements and customer satisfaction. Supports production with quality-related issues Responds promptly to quality incidents and participates in root cause analysis to prevent recurrence. Coordinates the implementation and follow-up of corrective and preventive actions, ensuring timely closure and effectiveness. Prepares and delivers reports and presentations on audit findings, process improvements, and compliance status for management review. This position has no supervisory responsibilities.
III. REQUIRED COMPETENCIES
Customer Focus: Knows and anticipates relevant internal / external customer needs and acts accordingly; gives high priority to customer service; seeks to understand customer expectations; consistently demonstrates extra effort to ensure customer satisfaction. Integrity and Accountability: Acts with integrity; adheres to stated core values and beliefs; accepts responsibility for his/her actions and decisions; is trusted; seen as a direct, truthful individual; admits mistakes; doesn’t misrepresent him/herself for personal gain. Respect and Humility: Approaches others with respect and humility; shows respect for other's feelings, attitudes, reasoning and opinion; recognizes the value of diversity; emphasizes team success above personal gain; responds well to constructive criticism. Teamwork: Recognizes and appreciates the use of the combined efforts of the group of members, working effectively and efficiently to achieve goals and objectives safely. Communication: Conveys information clearly in writing and speech; listens effectively and responds appropriately; communicates in a timely manner; is open and honest; keeps and uses confidential information with discretion; adjusts to a level understandable for the audience. Decision Making and Problem Solving: Searches for creative, innovative new ideas; displays sound judgment; makes effective and appropriate decisions; acts promptly; is decisive; provides holistic solutions; identifies problems in advance; gathers and analyzes information; determines root cause using problem solving tools; considers multiple factors. Dependability / Self-Management: Self-adheres to policy, schedules and procedures; carries out work assignments without close supervision in a timely manner; reliable and follows through on commitments; accepts feedback and pursues self-development; deals confidently with challenging circumstances. Interpersonal Skills: Gets along well with others; cooperative, flexible and responsive; actively contributes to team goals; values diversity; demonstrates respect; appreciates opinions; builds unity; communicates constructively. Motivation and Commitment: Proactive positive approach; dedicated to responsibilities; gives extra effort; adapts to change in a positive, constructive manner; self-sufficient requiring minimal supervision; seeks additional assignments. Safety & Environmental Awareness & Compliance:
Practices safe behavior; follows safety policies and guidelines; embraces activities that will promote member safety; adheres to personal and team safety regulations; actively participates and supports company safety initiatives; expects and communicates adherence to safety standards from members at all levels. Understands and follows established personal safety, security and environmental practices; complies with local, federal and company health, safety, security and environmental regulations; and identifies unsafe or unsecure conditions and takes corrective actions.
REQUIRED AND PREFERRED QUALIFICATIONS
Required and Preferred Education and/or Experience
Bachelor’s degree is required, preferably with a technical related major. Proficiency in Microsoft Office is required. Experience in the automotive industry is preferred. Familiarity with applicable industry standards, such as ISO 9001 and IATF 16949 is preferred. Required Communication Skills
Demonstrates verbal and written communication abilities. Experienced in preparing concise reports, delivering presentations, and facilitating cross-functional meetings. Ability to communicate with all levels within the plant and with customers. Proficient in collaborating across departments to address quality issues and support continuous improvement initiatives. Required Mathematical Skills
Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent; capacity to draw and interpret charts and graphs. Required Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Additional Skills and Qualifications
Internal auditing, document control, and risk-based thinking Understanding of core tools (APQP, PFMEA, Control Plan, MSA, SPC, and PPAP) Ability to perform data analysis and use quality tools (capability analysis, pareto charts, fishbone diagrams, 5Why, 8D, etc.) Able to manage projects ensuring deadlines and quality objectives are met. Utilizes critical thinking and has excellent attention to detail PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and will be determined on a case by case basis): While performing the duties of this job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; reach with hands and arms; and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the member may be exposed to extreme heat and vibration. The member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
VII. SAFETY REQUIREMENTS/PPE
Safety shoes must be worn while on NGK property. The employee will work in multiple areas and will abide by any safety requirements; hearing, head and eye protection are required in designated areas or under prescribed work conditions.
VIII. EMPLOYMENT DISCLAIMER
This job description is not to be considered a written contract. Employment with NGK is at will. This means that the employee as well as the company, is free to terminate the employment relationship at any time and for any reason not prohibited by law. Also, this job description is not designed to be a complete listing of the tasks, duties, or responsibilities that are required of the employee.
Revised 8/11/2025
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.