Dynamic Campus
Technical Support Specialist | Greenville University | Greenville, IL
At our partner institution at Greenville University
The Technical Support Specialist (TSS) provides front-line technical support to students, faculty, staff, and administrators. This role ensures that all users can fully benefit from the institution's technology investments by delivering high-quality support across hardware, software, networking, and classroom technology. The TSS also collaborates with IT colleagues to resolve escalated issues and contributes to a reliable, user-friendly technology environment.
Hours of operation are Monday-Friday, 8:00 am - 5:00 pm. Hours may vary.
Responsibilities: Serve as the first point of contact for technical support requests. Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals. Provide support for classroom and audio/visual technology, including setup and troubleshooting. Install, configure, and update software applications; assist with license and access management. Monitor and resolve Help Desk tickets, escalating complex issues as needed. Support the upkeep of computer labs and shared technology spaces. Assist with device lifecycle management, including imaging, deployment, and inventory. Maintain documentation of issues, solutions, and procedures for the knowledge base. Educate users on best practices for effective technology use and IT policies. Contribute to the security, stability, and reliability of institutional systems. Requirements:
Serve as the first point of contact for technical support requests. Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals. Provide support for classroom and audio/visual technology, including setup and troubleshooting. Install, configure, and update software applications; assist with license and access management. Monitor and resolve Help Desk tickets, escalating complex issues as needed. Support the upkeep of computer labs and shared technology spaces. Assist with device lifecycle management, including imaging, deployment, and inventory. Maintain documentation of issues, solutions, and procedures for the knowledge base. Educate users on best practices for effective technology use and IT policies. Contribute to the security, stability, and reliability of institutional systems. Must be able to lift 50 lbs. as needed to move equipment across the campus environment Must be able to sit for long periods at a time and or stand for long periods at a time Must be able to crawl under desk for any technology need Adhere to Dynamic Campus Core Values Preferred Qualifications:
Bachelor's degree in IT, Computer Science, or related field. 2+ years of technical support experience, preferably in higher education. Familiarity with mobile device platforms (iOS, Android) and device management tools. Experience supporting audio/visual and classroom technology. Knowledge of software packaging, imaging, and device lifecycle management. Strong documentation skills; experience contributing to IT knowledge bases. Familiarity with IT service management (ITSM) practices and ticketing systems. Dynamic Campus Core Values
Be a Servant Leader Be a Team Player Be Accountable Act with the highest integrity Provide excellent customer service Find solutions, not problems
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.
At our partner institution at Greenville University
The Technical Support Specialist (TSS) provides front-line technical support to students, faculty, staff, and administrators. This role ensures that all users can fully benefit from the institution's technology investments by delivering high-quality support across hardware, software, networking, and classroom technology. The TSS also collaborates with IT colleagues to resolve escalated issues and contributes to a reliable, user-friendly technology environment.
Hours of operation are Monday-Friday, 8:00 am - 5:00 pm. Hours may vary.
Responsibilities: Serve as the first point of contact for technical support requests. Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals. Provide support for classroom and audio/visual technology, including setup and troubleshooting. Install, configure, and update software applications; assist with license and access management. Monitor and resolve Help Desk tickets, escalating complex issues as needed. Support the upkeep of computer labs and shared technology spaces. Assist with device lifecycle management, including imaging, deployment, and inventory. Maintain documentation of issues, solutions, and procedures for the knowledge base. Educate users on best practices for effective technology use and IT policies. Contribute to the security, stability, and reliability of institutional systems. Requirements:
Serve as the first point of contact for technical support requests. Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and peripherals. Provide support for classroom and audio/visual technology, including setup and troubleshooting. Install, configure, and update software applications; assist with license and access management. Monitor and resolve Help Desk tickets, escalating complex issues as needed. Support the upkeep of computer labs and shared technology spaces. Assist with device lifecycle management, including imaging, deployment, and inventory. Maintain documentation of issues, solutions, and procedures for the knowledge base. Educate users on best practices for effective technology use and IT policies. Contribute to the security, stability, and reliability of institutional systems. Must be able to lift 50 lbs. as needed to move equipment across the campus environment Must be able to sit for long periods at a time and or stand for long periods at a time Must be able to crawl under desk for any technology need Adhere to Dynamic Campus Core Values Preferred Qualifications:
Bachelor's degree in IT, Computer Science, or related field. 2+ years of technical support experience, preferably in higher education. Familiarity with mobile device platforms (iOS, Android) and device management tools. Experience supporting audio/visual and classroom technology. Knowledge of software packaging, imaging, and device lifecycle management. Strong documentation skills; experience contributing to IT knowledge bases. Familiarity with IT service management (ITSM) practices and ticketing systems. Dynamic Campus Core Values
Be a Servant Leader Be a Team Player Be Accountable Act with the highest integrity Provide excellent customer service Find solutions, not problems
Dynamic Campus is an Equal Employment Opportunity (EEO) Employer: No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.