University of Washington
Overview
Join to apply for the
Computer Support Technician 1
role at
University of Washington . Under general supervision, the Computer Support Technician 1 provides front-line technical support for computing resources, including computers, peripherals, and classroom technology such as TVs, audio systems, projectors, and other instructional equipment. This role focuses on assisting users with hardware and software issues, maintaining computing environments, and supporting classroom technology to ensure smooth instructional delivery. The position supports technology needs throughout nearby School of Social Work (SSW) buildings and campus as part of the UW IT ecosystem. Responsibilities
Provide technical assistance to users in the operation of mobile devices, computers, printers, and peripheral devices. Support classroom technology including TVs, projectors, audio systems, and other instructional equipment; troubleshoot and resolve issues to minimize disruption. Diagnose and resolve routine hardware and software problems such as log-on errors, printer malfunctions, cable issues, and software-to-hardware configuration mismatches. Assist in the installation, configuration and disposal of computers and software packages in offices, labs, and classrooms. Instruct users on the use of software applications and hardware; develop and maintain user documentation and guides. Maintain inventory of computing and classroom technology equipment, and asset records. Deploy and Decommission desktops, laptops, printers, and AV equipment in accordance with UW surplus and data destruction policies. Collaborate with faculty and staff to support instructional technology needs and ensure proper functioning of teaching technologies. Utilize diagnostic tools and procedures to identify and resolve technical issues; escalate complex problems to appropriate personnel. May assist in preparing reports, documenting technical procedures, and supporting related technical support activities. Support technology where needed throughout nearby SSW buildings and campus until 6PM, and occasionally until 9PM in extreme cases. Technology delivery including campus and to the U-Village Apple Store for warranty service or pickup coordination. Monitor support channels while on duty, including ticketing system, MS Teams, walkie-talkie, and walk-up requests; triage and escalate as needed to subject matter experts. Serve as a point of contact for routine technical support issues for the School of Social Work. Provide informal guidance and mentorship to Graduate Student assistants on troubleshooting techniques and support procedures. Assist in coordinating classroom technology readiness for events, presentations, and instructional sessions. Inventory all IT assets including desktops, laptops, peripherals, AV gear, and mobile devices and reconcile with an SSW equipment tracking system. Contribute to the development and improvement of support documentation, knowledge bases, and standard operating procedures. Participate in small-scale project teams to implement new technologies or upgrades in classrooms and office environments. Working independently during an evening/night shift, ensuring classroom readiness and responding to urgent support needs. May direct the work of student employees or temporary staff, including task assignment and basic oversight. Provide input on performance and training needs of student assistants. Ensure that tasks delegated to students are completed accurately and in a timely manner. Maintain a collaborative and supportive team environment by modeling effective communication and problem-solving skills. Minimum Requirements
One year of experience involving the use of computerized information systems. Equivalent education and/or experience
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Desired
A+ Certification or equivalent experience in hardware support and troubleshooting; familiarity with UW IT standards preferred. Familiarity with classroom AV systems and instructional technology. Basic understanding of computer troubleshooting techniques. Strong communication and customer service skills. Ability to work independently and collaboratively in a dynamic environment. Demonstrated ability to troubleshoot common applications (e.g., Microsoft 365, Zoom, Canvas) and adapt to changing support needs; flexible availability aligned with academic calendar and instructional demands. Working Conditions
MUST WORK EVENING SHIFT
Monday - Friday until 9PM when classes are in session. Schedule is dependent on class schedule for the quarter. Remote work opportunity only when classes are not in session on site. Compensation, Benefits And Position Details
Pay Range Minimum:
$46,332.00 annual Pay Range Maximum:
$61,920.00 annual Benefits:
For information about benefits for this position, visit the UW benefits page. Shift:
Evening Shift (United States of America) Employment Type:
Full-time FTE:
100.00% About The UW and Equal Opportunity
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr
Join to apply for the
Computer Support Technician 1
role at
University of Washington . Under general supervision, the Computer Support Technician 1 provides front-line technical support for computing resources, including computers, peripherals, and classroom technology such as TVs, audio systems, projectors, and other instructional equipment. This role focuses on assisting users with hardware and software issues, maintaining computing environments, and supporting classroom technology to ensure smooth instructional delivery. The position supports technology needs throughout nearby School of Social Work (SSW) buildings and campus as part of the UW IT ecosystem. Responsibilities
Provide technical assistance to users in the operation of mobile devices, computers, printers, and peripheral devices. Support classroom technology including TVs, projectors, audio systems, and other instructional equipment; troubleshoot and resolve issues to minimize disruption. Diagnose and resolve routine hardware and software problems such as log-on errors, printer malfunctions, cable issues, and software-to-hardware configuration mismatches. Assist in the installation, configuration and disposal of computers and software packages in offices, labs, and classrooms. Instruct users on the use of software applications and hardware; develop and maintain user documentation and guides. Maintain inventory of computing and classroom technology equipment, and asset records. Deploy and Decommission desktops, laptops, printers, and AV equipment in accordance with UW surplus and data destruction policies. Collaborate with faculty and staff to support instructional technology needs and ensure proper functioning of teaching technologies. Utilize diagnostic tools and procedures to identify and resolve technical issues; escalate complex problems to appropriate personnel. May assist in preparing reports, documenting technical procedures, and supporting related technical support activities. Support technology where needed throughout nearby SSW buildings and campus until 6PM, and occasionally until 9PM in extreme cases. Technology delivery including campus and to the U-Village Apple Store for warranty service or pickup coordination. Monitor support channels while on duty, including ticketing system, MS Teams, walkie-talkie, and walk-up requests; triage and escalate as needed to subject matter experts. Serve as a point of contact for routine technical support issues for the School of Social Work. Provide informal guidance and mentorship to Graduate Student assistants on troubleshooting techniques and support procedures. Assist in coordinating classroom technology readiness for events, presentations, and instructional sessions. Inventory all IT assets including desktops, laptops, peripherals, AV gear, and mobile devices and reconcile with an SSW equipment tracking system. Contribute to the development and improvement of support documentation, knowledge bases, and standard operating procedures. Participate in small-scale project teams to implement new technologies or upgrades in classrooms and office environments. Working independently during an evening/night shift, ensuring classroom readiness and responding to urgent support needs. May direct the work of student employees or temporary staff, including task assignment and basic oversight. Provide input on performance and training needs of student assistants. Ensure that tasks delegated to students are completed accurately and in a timely manner. Maintain a collaborative and supportive team environment by modeling effective communication and problem-solving skills. Minimum Requirements
One year of experience involving the use of computerized information systems. Equivalent education and/or experience
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Desired
A+ Certification or equivalent experience in hardware support and troubleshooting; familiarity with UW IT standards preferred. Familiarity with classroom AV systems and instructional technology. Basic understanding of computer troubleshooting techniques. Strong communication and customer service skills. Ability to work independently and collaboratively in a dynamic environment. Demonstrated ability to troubleshoot common applications (e.g., Microsoft 365, Zoom, Canvas) and adapt to changing support needs; flexible availability aligned with academic calendar and instructional demands. Working Conditions
MUST WORK EVENING SHIFT
Monday - Friday until 9PM when classes are in session. Schedule is dependent on class schedule for the quarter. Remote work opportunity only when classes are not in session on site. Compensation, Benefits And Position Details
Pay Range Minimum:
$46,332.00 annual Pay Range Maximum:
$61,920.00 annual Benefits:
For information about benefits for this position, visit the UW benefits page. Shift:
Evening Shift (United States of America) Employment Type:
Full-time FTE:
100.00% About The UW and Equal Opportunity
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr