Banfield Pet Hospital
Veterinary Assistant
Banfield Pet Hospital, Wake Forest, North Carolina, United States, 27587
Veterinary Assistant
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. The Veterinary Assistant: Lives and exemplifies the Five Principles of Mars, Inc. within self and team. Acts as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicates with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provides professional, efficient and exceptional service at all times. Performs or prepares procedures that do not require veterinarian or veterinary technician assistance, completes preparatory work for other procedures, ensures that clients and pets are comfortable in the hospital, and monitors hospitalized or surgical pets as allowed in the state practice acts. Educates clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtains relevant information and history from clients and maintains proper and complete medical charts. Ensures the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assists with surgery as applicable. Utilizes technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentors other paraprofessionals in the hospital. Other job duties as assigned. The Five Principles: Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies: Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Skills Priority Setting Capabilities and Experience (Can Do): Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes (Will Do): Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training: Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. The pay range for this role is $15.19 - $19.41 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. The Veterinary Assistant: Lives and exemplifies the Five Principles of Mars, Inc. within self and team. Acts as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicates with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provides professional, efficient and exceptional service at all times. Performs or prepares procedures that do not require veterinarian or veterinary technician assistance, completes preparatory work for other procedures, ensures that clients and pets are comfortable in the hospital, and monitors hospitalized or surgical pets as allowed in the state practice acts. Educates clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtains relevant information and history from clients and maintains proper and complete medical charts. Ensures the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assists with surgery as applicable. Utilizes technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentors other paraprofessionals in the hospital. Other job duties as assigned. The Five Principles: Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies: Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Skills Priority Setting Capabilities and Experience (Can Do): Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes (Will Do): Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. Experience, Education and/or Training: Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. One year related experience required with customer service preferred. The pay range for this role is $15.19 - $19.41 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.