Banfield Pet Hospital
Veterinary Assistant 5054
Banfield Pet Hospital, Raleigh, North Carolina, United States, 27601
Veterinary Assistant
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. Essential Responsibilities and Tasks: Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. The Five Principles: Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies: Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure Medical Quality Effective Communication Priority Setting Capabilities and Experience (Can Do): Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes (Will Do): Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Client needs and work volume may often require more than 40 hours per week. This position requires special hours. Must have mental processes for reasoning, remembering, mathematics and language ability. Requires sufficient ambulatory skills. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate. Requires good hand-eye coordination, arm-hand-finger dexterity. Specific vision abilities required. Associate is routinely exposed to a variety of pets. Experience, Education and/or Training: Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs. Must be at least 18 years old to perform duties involving radiography. One year related experience required with customer service preferred. The pay range for this role is $15.19 - $19.41 Hourly. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best-in-Class Student Debt Relief Program (for Full-Time DVMs) Paid Time Off and Holidays Top-Tier Mental Health and Wellbeing Resources Associate Life Insurance (company-paid) & Supplemental Life Insurance Company-Paid Short- and Long-Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back-Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).
The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment. Essential Responsibilities and Tasks: Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients. Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned. The Five Principles: Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free. Hiring Qualifications Competencies: Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure Medical Quality Effective Communication Priority Setting Capabilities and Experience (Can Do): Ability to multi-task Communication skills Organizational ability Problem solving skills Client service skills Intellectual ability Mathematical ability Computer skills Attitudes (Will Do): Initiative Integrity Cooperativeness Flexibility Independence Tolerance for Stress / Resiliency Special Working Conditions: Ability to work at a computer for long periods of time. Ability to be confident around pets. Client needs and work volume may often require more than 40 hours per week. This position requires special hours. Must have mental processes for reasoning, remembering, mathematics and language ability. Requires sufficient ambulatory skills. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate. Requires good hand-eye coordination, arm-hand-finger dexterity. Specific vision abilities required. Associate is routinely exposed to a variety of pets. Experience, Education and/or Training: Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience. High School Diploma or equivalent preferred. Must be able to perform all required skills of NAVTA approved veterinary assistant programs. Must be at least 18 years old to perform duties involving radiography. One year related experience required with customer service preferred. The pay range for this role is $15.19 - $19.41 Hourly. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best-in-Class Student Debt Relief Program (for Full-Time DVMs) Paid Time Off and Holidays Top-Tier Mental Health and Wellbeing Resources Associate Life Insurance (company-paid) & Supplemental Life Insurance Company-Paid Short- and Long-Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back-Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).