Baltimore City Community College
Afghan Refugee Support Services (ARSS) Specialist
Baltimore City Community College, Maryland Line, Maryland, us, 21105
Salary:
$22.66 Hourly Location :
Harbor (WDCE) Job Type:
Contractual/Part-Time Job Number:
202500113 Department:
Workforce Dev & Cont. Education Opening Date:
08/20/2025 FLSA:
Non-Exempt Bargaining Unit:
N/A
About Baltimore City Community College Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
* Based on the annual unduplicated credit and non-credit headcount for FY 2023. Description/Job Summary Afghan Refugee Support Services (ARSS) programming enhances the capacity of Maryland's resettlement network by providing employability assistance, English language and vocational training, case management, outreach activities, and other targeted supports. ARSS also incorporates Afghan Refugee School Impact (ARSI) and Afghan Support to Schools (AS2S) activities, offering specialized assistance for Afghan children, youth, and their families to ensure successful educational and career pathways that promote long-term self-sufficiency.
The ARSS Specialist plays a vital role in delivering these services by assessing the needs of Afghan refugees and coordinating referrals, outreach, and case management to ensure clients have access to the tools and support necessary for successful integration into the Baltimore community.
Responsibilities/Duties
Assess client needs and develop individualized service plans to facilitate self-sufficiency. Provide information to program participants on available community services and assist with referrals to workforce programs, English language classes, and social services. Conduct outreach and build strong relationships with local service providers, schools, community organizations, and other stakeholders to expand resources for Afghan refugees. Coordinate client registration for relevant programs, including language training and workforce development. Liaise with the BCCC Refugee Program Manager to monitor client progress and address barriers to services. Document client program enrollment and maintain accurate records, including case notes, in compliance with program and MORA requirements. Establish and maintain both virtual and in-person contact with clients, utilizing telephonic interpretation services when needed. Collaborate with resettlement agencies and community partners to ensure coordinated case management and service delivery. Participate in trainings, events, and community meetings (occasionally outside of regular business hours) to strengthen knowledge of available services and partnerships. Assist in developing and distributing culturally and linguistically appropriate outreach materials for Afghan clients and their families. Track and report client outcomes and service utilization in alignment with program reporting requirement Required Qualifications Education:
Bachelor's degree in social work, human services, education, or a related field. Experience: ?
One (1)+ years of professional work experience including administrative roles/tasks which must include the following:?
Scheduling Records management Correspondences (phone, email) Maintaining filing systems (electronic and paper)? Partnering with Maryland and Baltimore social service providers. Working with clients with limited English proficiency. Working with refugee or immigrant populations, preferably Afghan clients
Preferred Qualifications
Three (3) years of experience working with interpreters such as Dari and/or Pashto languages Understanding of federal and state refugee resettlement programs Knowledge, Skills, & Abilities
Strong organizational skills with attention to detail required. Excellent oral and written communication skills. Ability to work effectively in a multicultural environment.
This position is not eligible for benefits.
$22.66 Hourly Location :
Harbor (WDCE) Job Type:
Contractual/Part-Time Job Number:
202500113 Department:
Workforce Dev & Cont. Education Opening Date:
08/20/2025 FLSA:
Non-Exempt Bargaining Unit:
N/A
About Baltimore City Community College Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
* Based on the annual unduplicated credit and non-credit headcount for FY 2023. Description/Job Summary Afghan Refugee Support Services (ARSS) programming enhances the capacity of Maryland's resettlement network by providing employability assistance, English language and vocational training, case management, outreach activities, and other targeted supports. ARSS also incorporates Afghan Refugee School Impact (ARSI) and Afghan Support to Schools (AS2S) activities, offering specialized assistance for Afghan children, youth, and their families to ensure successful educational and career pathways that promote long-term self-sufficiency.
The ARSS Specialist plays a vital role in delivering these services by assessing the needs of Afghan refugees and coordinating referrals, outreach, and case management to ensure clients have access to the tools and support necessary for successful integration into the Baltimore community.
Responsibilities/Duties
Assess client needs and develop individualized service plans to facilitate self-sufficiency. Provide information to program participants on available community services and assist with referrals to workforce programs, English language classes, and social services. Conduct outreach and build strong relationships with local service providers, schools, community organizations, and other stakeholders to expand resources for Afghan refugees. Coordinate client registration for relevant programs, including language training and workforce development. Liaise with the BCCC Refugee Program Manager to monitor client progress and address barriers to services. Document client program enrollment and maintain accurate records, including case notes, in compliance with program and MORA requirements. Establish and maintain both virtual and in-person contact with clients, utilizing telephonic interpretation services when needed. Collaborate with resettlement agencies and community partners to ensure coordinated case management and service delivery. Participate in trainings, events, and community meetings (occasionally outside of regular business hours) to strengthen knowledge of available services and partnerships. Assist in developing and distributing culturally and linguistically appropriate outreach materials for Afghan clients and their families. Track and report client outcomes and service utilization in alignment with program reporting requirement Required Qualifications Education:
Bachelor's degree in social work, human services, education, or a related field. Experience: ?
One (1)+ years of professional work experience including administrative roles/tasks which must include the following:?
Scheduling Records management Correspondences (phone, email) Maintaining filing systems (electronic and paper)? Partnering with Maryland and Baltimore social service providers. Working with clients with limited English proficiency. Working with refugee or immigrant populations, preferably Afghan clients
Preferred Qualifications
Three (3) years of experience working with interpreters such as Dari and/or Pashto languages Understanding of federal and state refugee resettlement programs Knowledge, Skills, & Abilities
Strong organizational skills with attention to detail required. Excellent oral and written communication skills. Ability to work effectively in a multicultural environment.
This position is not eligible for benefits.