The Bridgespan Group
Senior Director, Infrastructure & Operations
The Bridgespan Group, Boston, Massachusetts, us, 02298
Senior Director, Infrastructure & Operations
Senior Director, Infrastructure & Operations
This range is provided by The Bridgespan Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$215,000.00/yr - $230,000.00/yr COMPANY BACKGROUND/CULTURE The Bridgespan Group is a leading global nonprofit that partners with social change leaders—including philanthropists, nonprofit and NGO executives, and impact investors—to advance equity and justice. Since its founding in 2000, the organization has worked alongside many of the world’s most visionary changemakers to address systemic barriers and expand opportunities for individuals, families, and communities to thrive. Bridgespan combines deep sector expertise with rigorous research to help clients solve complex challenges, set bold strategies, and achieve transformative impact. Its services span strategy consulting, philanthropic sourcing and diligence, and leadership team advisory. Insights from this work are amplified through original research, case studies, and the sharing of best practices with the broader social sector. As a mission-driven organization, Bridgespan is guided by a commitment to diversity, equity, and inclusion—both in its operations and in the solutions it helps design. Its team brings passion, curiosity, and a shared belief in the power of collaboration to create a more equitable and just world. POSITION SUMMARY Reporting to the Vice President of Information Technology, the Senior Director of Infrastructure and Operations (I&O) will serve as the enterprise leader for Bridgespan’s core technology infrastructure, ensuring reliable, secure, and scalable technology services for the organization. Reporting to the Vice President of Technology, this role will define and execute the I&O strategy, oversee daily operations, and lead the transition away from Bridgespan’s current shared services model with its founding company—building a future-state infrastructure and operations organization from the ground up. This is a pivotal leadership opportunity to modernize systems, elevate service delivery, and create a best-in-class I&O function that enables Bridgespan’s digital transformation goals and supports its mission-driven work. KEY RESPONSIBILITIES Strategic Infrastructure & Operations Leadership Define and implement a future-state I&O strategy aligned with Bridgespan’s business and digital transformation goals. Lead the modernization of enterprise technology platforms, including cloud migration, security frameworks, and collaboration technologies. Oversee the organizational decoupling from the founding company’s IT infrastructure and establish a new global I&O team and help desk function. Technology Operations Ensure reliable, secure delivery of core services including network, endpoint, collaboration, and identity platforms. Maintain operational excellence through service-level adherence and proactive issue resolution. Team Leadership and Development: Build, lead, and mentor a multidisciplinary team across I&O domains. Foster a culture of technical excellence, innovation, and continuous improvement. Establish and refine ITIL-aligned processes (incident, problem, change management). Drive automation and process optimization to improve service efficiency and user satisfaction. Security and Compliance: Partner with the Security team to ensure compliance, risk management, and implementation of best-practice control. Vendor and Budget Management: Oversee vendor relationships, contracts, SLAs, and manage the I&O budget to ensure cost-effective service delivery. Collaboration and Integration: Partner with Product, Data, Engineering, and Platform teams to align I&O with enterprise technology strategies. Collaborate on cross-functional initiatives requiring infrastructure expertise PROFESSIONAL EXPERIENCE/QUALIFICATIONS 15+ years in IT infrastructure and operations leadership, including at least 7 years in senior strategic roles. Proven track record leading modernization and transformation initiatives at enterprise scale. Expertise in Microsoft Azure/Office 365, Active Directory, endpoint management, and enterprise collaboration platforms. Deep knowledge of ITSM frameworks, service desk operations, and incident/problem resolution. Strong vendor management, contract negotiation, and budget oversight experience. Demonstrated ability to lead through change, build consensus, and inspire high-performing teams PREFERRED QUALIFICATIONS Experience in a nonprofit, mission-driven, or professional services organization Prior involvement in enterprise technology transformation or M&A technology integration Familiarity with ITSM platforms such as ServiceNow and collaboration tools like Microsoft Teams, Slack, or Google Workspace Technical certifications such as CISSP, CCNP, or Azure/AWS Solutions Architect EDUCATION Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience. SE#510748796 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at The Bridgespan Group by 2x Sign in to set job alerts for “Director of Infrastructure” roles.
Senior/Director, IT Infrastructure and Operations
Director of Information Technology (Downtown Boston)
Boston, MA $104,000.00-$124,000.00 1 month ago Arlington, MA $120,000.00-$135,000.00 1 week ago Braintree, MA $100,000.00-$140,000.00 22 hours ago Deputy Director of Operational Programs & Design, Engineering and Support
Boston, MA $170,000.00-$315,000.00 5 days ago Boston, MA $80,000.00-$85,000.00 10 months ago Director of Data operations, governance & Quality - Hybrid - MA - No C2C
Director of Classified Systems & Network Security
Cambridge, MA $180,000.00-$325,000.00 1 week ago Director of Facilities Services and Campus Operations
Cambridge, MA $225,000.00-$310,000.00 1 month ago Director of Power Delivery – North America
Boston, MA $189,100.00-$260,000.00 5 days ago Global Information and AI Security Director
Executive Director - Global Laboratory Safety & Infrastructure
Boston, MA $154,810.00-$224,473.75 3 days ago Director of Policy, Strategy, and Oversight
Director of Software Asset and Configuration Management
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Director, Infrastructure & Operations
This range is provided by The Bridgespan Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$215,000.00/yr - $230,000.00/yr COMPANY BACKGROUND/CULTURE The Bridgespan Group is a leading global nonprofit that partners with social change leaders—including philanthropists, nonprofit and NGO executives, and impact investors—to advance equity and justice. Since its founding in 2000, the organization has worked alongside many of the world’s most visionary changemakers to address systemic barriers and expand opportunities for individuals, families, and communities to thrive. Bridgespan combines deep sector expertise with rigorous research to help clients solve complex challenges, set bold strategies, and achieve transformative impact. Its services span strategy consulting, philanthropic sourcing and diligence, and leadership team advisory. Insights from this work are amplified through original research, case studies, and the sharing of best practices with the broader social sector. As a mission-driven organization, Bridgespan is guided by a commitment to diversity, equity, and inclusion—both in its operations and in the solutions it helps design. Its team brings passion, curiosity, and a shared belief in the power of collaboration to create a more equitable and just world. POSITION SUMMARY Reporting to the Vice President of Information Technology, the Senior Director of Infrastructure and Operations (I&O) will serve as the enterprise leader for Bridgespan’s core technology infrastructure, ensuring reliable, secure, and scalable technology services for the organization. Reporting to the Vice President of Technology, this role will define and execute the I&O strategy, oversee daily operations, and lead the transition away from Bridgespan’s current shared services model with its founding company—building a future-state infrastructure and operations organization from the ground up. This is a pivotal leadership opportunity to modernize systems, elevate service delivery, and create a best-in-class I&O function that enables Bridgespan’s digital transformation goals and supports its mission-driven work. KEY RESPONSIBILITIES Strategic Infrastructure & Operations Leadership Define and implement a future-state I&O strategy aligned with Bridgespan’s business and digital transformation goals. Lead the modernization of enterprise technology platforms, including cloud migration, security frameworks, and collaboration technologies. Oversee the organizational decoupling from the founding company’s IT infrastructure and establish a new global I&O team and help desk function. Technology Operations Ensure reliable, secure delivery of core services including network, endpoint, collaboration, and identity platforms. Maintain operational excellence through service-level adherence and proactive issue resolution. Team Leadership and Development: Build, lead, and mentor a multidisciplinary team across I&O domains. Foster a culture of technical excellence, innovation, and continuous improvement. Establish and refine ITIL-aligned processes (incident, problem, change management). Drive automation and process optimization to improve service efficiency and user satisfaction. Security and Compliance: Partner with the Security team to ensure compliance, risk management, and implementation of best-practice control. Vendor and Budget Management: Oversee vendor relationships, contracts, SLAs, and manage the I&O budget to ensure cost-effective service delivery. Collaboration and Integration: Partner with Product, Data, Engineering, and Platform teams to align I&O with enterprise technology strategies. Collaborate on cross-functional initiatives requiring infrastructure expertise PROFESSIONAL EXPERIENCE/QUALIFICATIONS 15+ years in IT infrastructure and operations leadership, including at least 7 years in senior strategic roles. Proven track record leading modernization and transformation initiatives at enterprise scale. Expertise in Microsoft Azure/Office 365, Active Directory, endpoint management, and enterprise collaboration platforms. Deep knowledge of ITSM frameworks, service desk operations, and incident/problem resolution. Strong vendor management, contract negotiation, and budget oversight experience. Demonstrated ability to lead through change, build consensus, and inspire high-performing teams PREFERRED QUALIFICATIONS Experience in a nonprofit, mission-driven, or professional services organization Prior involvement in enterprise technology transformation or M&A technology integration Familiarity with ITSM platforms such as ServiceNow and collaboration tools like Microsoft Teams, Slack, or Google Workspace Technical certifications such as CISSP, CCNP, or Azure/AWS Solutions Architect EDUCATION Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience. SE#510748796 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Non-profit Organizations Referrals increase your chances of interviewing at The Bridgespan Group by 2x Sign in to set job alerts for “Director of Infrastructure” roles.
Senior/Director, IT Infrastructure and Operations
Director of Information Technology (Downtown Boston)
Boston, MA $104,000.00-$124,000.00 1 month ago Arlington, MA $120,000.00-$135,000.00 1 week ago Braintree, MA $100,000.00-$140,000.00 22 hours ago Deputy Director of Operational Programs & Design, Engineering and Support
Boston, MA $170,000.00-$315,000.00 5 days ago Boston, MA $80,000.00-$85,000.00 10 months ago Director of Data operations, governance & Quality - Hybrid - MA - No C2C
Director of Classified Systems & Network Security
Cambridge, MA $180,000.00-$325,000.00 1 week ago Director of Facilities Services and Campus Operations
Cambridge, MA $225,000.00-$310,000.00 1 month ago Director of Power Delivery – North America
Boston, MA $189,100.00-$260,000.00 5 days ago Global Information and AI Security Director
Executive Director - Global Laboratory Safety & Infrastructure
Boston, MA $154,810.00-$224,473.75 3 days ago Director of Policy, Strategy, and Oversight
Director of Software Asset and Configuration Management
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr