Senior Director, Infrastructure & Operations

Senior Director, Infrastructure & Operations

Senior Director, Infrastructure & Operations

This range is provided by The Bridgespan Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$215,000.00/yr - $230,000.00/yr

COMPANY BACKGROUND/CULTURE

The Bridgespan Group is a leading global nonprofit that partners with social change leaders—including philanthropists, nonprofit and NGO executives, and impact investors—to advance equity and justice. Since its founding in 2000, the organization has worked alongside many of the world’s most visionary changemakers to address systemic barriers and expand opportunities for individuals, families, and communities to thrive.

Bridgespan combines deep sector expertise with rigorous research to help clients solve complex challenges, set bold strategies, and achieve transformative impact. Its services span strategy consulting, philanthropic sourcing and diligence, and leadership team advisory. Insights from this work are amplified through original research, case studies, and the sharing of best practices with the broader social sector.

As a mission-driven organization, Bridgespan is guided by a commitment to diversity, equity, and inclusion—both in its operations and in the solutions it helps design. Its team brings passion, curiosity, and a shared belief in the power of collaboration to create a more equitable and just world.

POSITION SUMMARY

Reporting to the Vice President of Information Technology, the Senior Director of Infrastructure and Operations (I&O) will serve as the enterprise leader for Bridgespan’s core technology infrastructure, ensuring reliable, secure, and scalable technology services for the organization. Reporting to the Vice President of Technology, this role will define and execute the I&O strategy, oversee daily operations, and lead the transition away from Bridgespan’s current shared services model with its founding company—building a future-state infrastructure and operations organization from the ground up.

This is a pivotal leadership opportunity to modernize systems, elevate service delivery, and create a best-in-class I&O function that enables Bridgespan’s digital transformation goals and supports its mission-driven work.

KEY RESPONSIBILITIES

Strategic Infrastructure & Operations Leadership

• Define and implement a future-state I&O strategy aligned with Bridgespan’s business and digital transformation goals.
• Lead the modernization of enterprise technology platforms, including cloud migration, security frameworks, and collaboration technologies.
• Oversee the organizational decoupling from the founding company’s IT infrastructure and establish a new global I&O team and help desk function.

Technology Operations

• Ensure reliable, secure delivery of core services including network, endpoint, collaboration, and identity platforms.
• Maintain operational excellence through service-level adherence and proactive issue resolution.

Team Leadership and Development:

• Build, lead, and mentor a multidisciplinary team across I&O domains.
• Foster a culture of technical excellence, innovation, and continuous improvement.
• Establish and refine ITIL-aligned processes (incident, problem, change management).
• Drive automation and process optimization to improve service efficiency and user satisfaction.

Security and Compliance:

• Partner with the Security team to ensure compliance, risk management, and implementation of best-practice control.

Vendor and Budget Management:

• Oversee vendor relationships, contracts, SLAs, and manage the I&O budget to ensure cost-effective service delivery.

Collaboration and Integration:

• Partner with Product, Data, Engineering, and Platform teams to align I&O with enterprise technology strategies.
• Collaborate on cross-functional initiatives requiring infrastructure expertise

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• 15+ years in IT infrastructure and operations leadership, including at least 7 years in senior strategic roles.
• Proven track record leading modernization and transformation initiatives at enterprise scale.
• Expertise in Microsoft Azure/Office 365, Active Directory, endpoint management, and enterprise collaboration platforms.
• Deep knowledge of ITSM frameworks, service desk operations, and incident/problem resolution.
• Strong vendor management, contract negotiation, and budget oversight experience.
• Demonstrated ability to lead through change, build consensus, and inspire high-performing teams

PREFERRED QUALIFICATIONS

• Experience in a nonprofit, mission-driven, or professional services organization
• Prior involvement in enterprise technology transformation or M&A technology integration
• Familiarity with ITSM platforms such as ServiceNow and collaboration tools like Microsoft Teams, Slack, or Google Workspace
• Technical certifications such as CISSP, CCNP, or Azure/AWS Solutions Architect

EDUCATION

Bachelor’s or master's degree in computer science, information systems, business administration, related field, or equivalent work experience.

SE#510748796

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Non-profit Organizations

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