Employer Industry: Global Consultancy
Why consider this job opportunity:
- Salary up to $140,000
- Opportunity to participate in an annual incentive compensation program based on performance
- Comprehensive benefits package including medical, dental, and vision coverage
- Chance to work in a dynamic environment that fosters innovation and growth
- Collaborative team atmosphere focused on delivering high-quality service
- Opportunity to stay at the forefront of industry trends and Workday Student updates
What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday Student managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members
What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Oracle HCM services or similar roles
- Proven expertise and hands-on experience with incidents and service requests related to Workday Student Financials or Student Financial Processes
- Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills
How to Stand Out (Preferred Qualifications):
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Knowledge of ITIL or other service management frameworks
#GlobalConsultancy #Workday #ManagedServices #CareerOpportunity #CompetitivePay
Huron