Front Desk Agent

**Job Title: Front Desk Agent** **Location:** Best Western Plus- Secaucus, NJ **Department:** Front Office **Reports To:** Front Office Manager **FLSA Status:** Non-Exempt **Job Summary:** We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. **Key Responsibilities:** - Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome. - Check guests in and out efficiently using the hotel's property management system. - Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail. - Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge. - Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience. - Process payments, maintain accurate billing, and manage financial transactions. - Assist with the coordination of guest services, such as transportation, room service, and special requests. - Maintain the cleanliness and organization of the front desk area and lobby. - Communicate effectively with other hotel departments to ensure guests’ needs are met. - Support the management team with administrative tasks and other duties as assigned. **Qualifications:** - High school diploma or equivalent; hospitality degree is a plus. - Previous experience in a front desk or customer service role preferred. - Proficient in computer systems, including property management software and Microsoft Office Suite. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Flexibility to work various shifts, including evenings, weekends, and holidays. **Physical Requirements:** - Ability to stand for long periods and lift up to 25 pounds. - Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. **What We Offer:** - Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans. - Opportunities for professional growth and development within the company. - A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.